What is the reccommended green size according to the Turfgrass Manual - ANSWER 5000 to 8000 sq ft
For which type of private facility is the profitability of the food and bev operation a primary goal? - ANSWER A privately managed facility
What must be identified before the facilities level of ...
PGA Level 3 Facility Management
Correct 100%
What is the reccommended green size according to the Turfgrass Manual - ANSWER
5000 to 8000 sq ft
For which type of private facility is the profitability of the food and bev operation a
primary goal? - ANSWER A privately managed facility
What must be identified before the facilities level of food and bev service can be
determined? - ANSWER Operational goals of the facility
What is the predictable result of continuous staff training and retraining? - ANSWER
Staff is more likely to continue working at the facilty
What is associated with a need for higher levels of service staff? - ANSWER Training
How would a good and bev manager determine that good quality food service is
occurring? - ANSWER Knowing if the employees output increases or decreases
What is the definition of an external intersection? - ANSWER Interaction between
operations and customers
Which area of the golf operation most interacts with the F&B operation? - ANSWER
Hosting tournaments and promoting the facility
What characteristic makes the F&B operation an integral part of tournament operations?
- ANSWER Source of revenue
What is a key difference between retail operations and F&B operations? - ANSWER
Receiving and storage requirements
Key points to remember when using a power statement - ANSWER Short and concise,
begin with a power verb, results based statements with statistics
What is a quantitative result produced by a rainmaker? - ANSWER Drives revenue
through new member sales, increased rounds by existing golfers or promoting and
serving outside groups
What needs to be considered when negotiating a fixed salary with incentive
compensation? - ANSWER Prospective employee should carefully examine all details
of incentives being offered especially potential income (incentive)
, What is the recommended guideline a manager should use if an employees actual
performance differs from expected performance? - ANSWER Address the issue in order
to find mutual agreement
What should a manager do when a performer has difficulty realizing when to take action
on a specific task? - ANSWER Amplify the input
What financial management tools is a possible resource for performance numbers used
to produce a variance report? - ANSWER Plans or budgets
What is the most accurate description of the relationship between the facility business
plan and the golf operation? - ANSWER Alignment- both must correspond
What is the principle focus of the golf operation? - ANSWER Proving high quality
playing experiences, in line with customer service and core values of the operation
A combination of interaction strategies would be the first choice for promoting a positive
facility wide culture? - ANSWER Involving and Supporting
What must exist for a facility to have a positive culture? - ANSWER Communication and
openness
What would a typical organizational chart of a golf operation show? - ANSWER Basic
responsibilities and the relationships between an operation's functional areas.
What determines the complexity of a facility's organizational chart - ANSWER Size of
facility, services offered, type of facility and mission
What is considered a tangible facility resource - ANSWER Staff
How can a facility foster a culture of improvement? - ANSWER encourage open
discussion and input , provide tools to positively impact operation
What should identify the skills necessary to accomplish the tasks associated with each
position - ANSWER Job description
What is an appropriate means for facility staff to align their personal goals with business
goals? - ANSWER Self assessments and performance reviews
What is most useful during the evaluation process? - ANSWER Performance reviews
What should a manager consider when when determining the number of employees
needed to run an operation? - ANSWER Human Resources needed, seasonal
fluctuations, hours skills and quantity's
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