According to the Customer Relations A Module, what must accompany good interpersonal skills to achieve high quality relations with your members and customers? - ANSWER Clear and effective producers
According to the Golf Cart Fleet A Module, who oversees overall administration of the fleet conces...
PGA Level One Facility Management
QUESTIONS & ANSWERS
According to the Customer Relations A Module, what must accompany good
interpersonal skills to achieve high quality relations with your members and customers?
- ANSWER Clear and effective producers
According to the Golf Cart Fleet A Module, who oversees overall administration of the
fleet concession? - ANSWER fleet manager
According to the Golf Cart Fleet Management A Module, restrictions on where cars can
be driven should be included as part of what documents? - ANSWER Operating Rules
According to the Golf Car Fleet Management A Module, what is an added value golf
carts can bring to a facility? - ANSWER Answers will vary. Ex: Generates revenue and
potential profits, which can offset facility expenses.
According to the Rules of Golf what is the name of a complicaion of tournament
information that contains the format, handicap rules and definitions of course conditions
and markings? - ANSWER Conditions and competitions
According to the Rules of Golf, who determines how and when a halved match or stroke
play tie shall be decided? - ANSWER The committee
According to the Tournament operations A Module, where would a tournament
participant typically find a rules and information sheet on the day of the event -
ANSWER Registration
According to the Turfgrass Management A module, what are the 3 reasons the golf
professional and the superintendent need to communicate with the customers about
turfgrass management? - ANSWER Educate, listen, inform
According to the Turfgrass management A module, whose job is it to manage the
greenhouse and nursery to produce and install ornamental landscaping for the golf
course and clubhouse properties - ANSWER Horticulturist
Administrators od a net stroke play event were unable to verify the handicaps of some
players. What type of event format could have been chosen to eliminate this problem? -
ANSWER The Callaway System
After playing a number of strokes wile on the 9th green, a player picks up without holing
out. He then proceeds to the 10th hole and tees off. What is the ruling? - ANSWER
Disqualification
,Arranging golf carts numerically by hole order is the best option for what type of
tournament start - ANSWER shotgun
Aside from relationships, what do all customers interactions involve? - ANSWER Tasks
As a general rule, roughly how many full-time maintenance people would be required to
keep a fleet of 75 carts fully serviced? - ANSWER one
Describe a fleet rotation program - ANSWER cars are numbered consecutively and
used sequentially
Describe an example of circumstance in which overseeing would be practical -
ANSWER Bermudagrass fairways in a southern California desert high-end facility. It is a
warm season grass that should be overseeded during the winter season
Describe the characteristics of Clay soil - ANSWER Clay soil holds nutrients and water
better than sandy soil, but can be too dense and retain too much water, which leaves no
spaces for oxygen.
Describe the primary purpose of a promotional table - ANSWER Present large
quantities of marked-down or advertised merchandise
Detailed policies and procedures lie at the heart of which one of the 3 elements
necessary to support the delievery of superior customer services - ANSWER systems
During a rainstorm a player sprays water repellant on his golf ball. What is the ruling -
ANSWER disqualification
During a stroke play competition, a player hits a ball from the wrong teeing ground. He
us immediately informed of his mistake and hits again from the correct tee. What is the
ruling? - ANSWER Two-stroke penalty
During play of the 18th hole, what is considered a "general area"? - ANSWER All areas
of the course except teeing ground and putting green of hole being played, penalty
areas and bunker. Ex; ground under repair on 18th fairway.
During tournament play, a ball lands in a pile of ice behind a concession stand.
According to the Rules, how is the pile of ice classified - ANSWER Obstruction
An excess of what nutrient can increase the incidence and severity of turfgrass disease
- ANSWER Nitrogen
An excess of what nutrient harms the plants drought tolerance? - ANSWER Nitrogen
, In match play, a player repairs spike marks in her line of putt prior to putting. What is the
ruling - ANSWER no penalty
In stroke play, a player returns his signed scorecard with a total score that is correct but
with a score missing for one hole. He then proceeds to leave the scoring area. What is
the ruling - ANSWER The player is disqualified
In stroke play competition, the committee must provide a scorecard that contains what
information? - ANSWER Name and Date
In which situations is a stroke-and-distance penalty the players only option - ANSWER
Lost ball or out of bounds
Listing tournament winners in the newspaper is an example of which tournament review
task? - ANSWER Post-tournament publicity
One the 3rd hole of a stroke play event it is discovered that a player has 16 clubs,
including 2 putters, in her bag. What is the penalty - ANSWER four strokes
on the teeing ground, a player asks an opponent if there is a bunker on the left side of
the fairway. The opponent responds in the affirmative, what is the ruling - ANSWER
Neither player receives a penalty
Packaged golf course turfgrass fertilizers contain what combinations of macronutrients?
- ANSWER nitrogen, phosphorus, and potassium.
A player addresses his tee shot and the ball falls off the tee. What is the ruling -
ANSWER no penalty
A player completes the first 18 holes in a 72-hole stroke play event. He then proceeds
to the third hole to hit a few shots for a commercial. What is the ruling - ANSWER
Disqualification
A plater has a total of 30 through the 8th hole. She scores a 4 on the 9th hole but
accidentally enters the front nine total 34 as the score for the 9th hole. The scorecard is
signed and submitted with the error. What is the front nine score? - ANSWER 64
A player hits his ball from the tee. It deflects off a maintenance vehicle and comes to
rest out of bounds. What is the correct procedure for the player? - ANSWER Put
another ball into play from the teeing ground, counting the original stroke and a one
stroke penalty.
A player misses a six-inch putt and quickly taps the moving ball in before it has time to
come to a complete stop. What is the ruling? - ANSWER Two-stroke penalty
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