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Samenvatting Communicatie, werken in team, pjk
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Samenvatting van 9 pagina's voor het vak Werken in een team aan de Artevelde (deel communicatie)
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Communicatie1. Intro tot communicatie
Communicatie = uitwisseling van boodschappen tussen mensen die zich in
sociale verhouding t.o.v. elkaar bevinden.
-> gebeurt op verschillende manieren
'Wat je zegt is belangrijker dan hoe je iets zegt' -> FOUT
"7-38-55“- communicatiemodel (Albert Mehrabian)
Woorden (verbaal): feitelijke gesproken woorden
-> 7%
Toon (vocaal): intonatie, ritme, snelheid, melodie vd stem vd spreker
-> 38%
Lichaamstaal (non verbaal): lichaamshouding, gezichtsuitdrukkingen,
gebaren, andere non-verbale signalen
-> 55%
'Belangrijkste in communicatie is te horen wat er niet gezegd wordt'
2. Communicatieproces
2.1 Harold Laswell (1902-1978)
Politiek wetenschapper
Theoreticus o.v.v. communicatie
Ontwikkelde communicatiemodel op basis van 5 vragen
Helpt elementen communicatieproces bloot te leggen
Beperkingen:
, 2.2 Claude Shannon (1916-2001)
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Belangrijke toevoegingen aan communicatiewetenschap
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