D072 WGU Assessment Study Guide Exam
with 100+Questions and Correct Answers
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1. What is true about emotional intelligence in the workplace?: Importance EI Vari
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es by situation and job position
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2. A supervisor conducts a 90 day evaluation with a new employee. Its recom-
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v mended that the new employee take more initiative to complete tasks and to per
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severe, even on the most challenging days.: Motivation
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3. A manager recently decides to get employees involved in a new corporate soci
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al responsibility (CSR) initiative to show that the company is dedicated to making
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v a difference in the local community. Which activity demonstrates an appropriate
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way to meet this goal?: Initiate a community technology recycling program for old co
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mputers
4. A production manager is told that a supplier of one of their key products has decl
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ared bankruptcy and cannot supply the necessary material. The produc-
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v tion manager calls other suppliers to see if they have the necessary material to con
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tinue manufacturing these products. Which managerial core role is being used?:
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,Decisional
5. Which organizational culture is best suited for an individual who is high in cons
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cientiousness?: Hierarchy v
6. Which result occurs when there is a person-culture misalignment?: Attrition
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7. Which communication channel contains an item like an organization's ne
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wsletter?: Leanest v
8. How can a speaker overcome issues pertaining to semantics to ensure effe
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ctive communication?: Be direct and clearly state what is intended
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9. Which characteristics are seen in employees who use an assertive commu-
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v nication style?: Calm and relaxed posture
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10. How can a manager exhibit supportive communication?: Use descriptive lan
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guage
11. During a meeting to decide the venue for the annual office picnic, a man-
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v ager says that the location is fine for the event but adds that others will likely be o
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pposed to the choice.Which style of communication is being used by this manager
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?: Passive-aggressive
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12. Team Member A shares their perspective of a recent project, and Team Memb
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er B suggests that there might be a better way to approach the same objective. Te
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, am Member A responds by saying, "Well, that's fine with me, but don't be surprise
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d if other people are upset by your opinion." Which commu-
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v nication style is Team Member A using for this response?: Passive-aggressive
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13. Which competency is the basis for developing effective business relation-
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v ships, including teamwork, empathy, and trust?: Emotional intelligence
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