Complete Test Bank –
Communication In Nursing, 10th Edition
By Julia Balzer Riley
Complete Test Bank –
Communication In Nursing, 10th Edition
By Julia Balzer Riley
Chapter 25: Communicating Assertively And Responsibly With Distressed Clients And Colleagues 121
Chapter 26: Communicating Assertively And Responsibly With Aggressive Clients And Colleagues125
Chapter 27: Communicating Assertively And Responsibly With Unpopular Clients ____________ 129
Chapter 28: Managing Team Conflict Assertively And Responsibly Test Bank ________________ 133
Chapter 29: Communicating At The End-Of-Life ________________________________________ 136
Chapter 30: Continuing The Commitment ____________________________________________ 140
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Balzer Riley: Communication In Nursing, 10th Edition
PART I Basic Competencies For Communication In Nursing
Chapter 1: Responsible, Assertive, Caring Communication In Nursing
Test Bank Multiple Choice
1.Which Statement Describes The Affective Aspect Of Learning Effective Communication Strategies?
A. “The Nurse Should Use Clear, Direct Statements Using Objective Words.”
B. “The Nurse Uses Body Language That Is Congruent With The Verbal Message.”
C. “The Nurse Believes That Positive Communication Strategies Build Confidence.”
D. “The Nurse Practices Assertive And Responsible Communication Strategies.”
ANS>>C
Learning Involves Three Domains: The Cognitive Aspects (Understanding And Meaning), Affective
Aspects (Feelings, Values, And Attitudes), And Psychomotor Aspects (Physical Capability).Learning Basic
Communication Skills Involves The Cognitive Domain; Building Confidence Through A Belief In The Value
And Impact Of Positive Communication Is The Affective Domain; And Putting Skills Into Action Is The
Psychomotor Domain.DIF: Comprehension REF: P. 13 TOP: Integrated Process: Communication And
Documentation MSC: Psychosocial Integrity
2.The Nurse Manager Asks The Staff Nurse To Work An Extra Shift. Which Response By The Staff Nurse Is
Assertive And Based On Rational Beliefs?
A. “I Don’t Want You Upset, So I Will Work Extra.”
B. “Why Do I Always Have To Cover Extra Shifts?”
C. “I Am Not Able To Work An Extra Shift.”
D. “If You Can’t Find Anyone Else, I Will Do It.”
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