100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Operations & Supply Chain - UC3M COMPLETE COURSE THEORY & RESOURCES $5.27
Add to cart

Class notes

Operations & Supply Chain - UC3M COMPLETE COURSE THEORY & RESOURCES

 1 view  0 purchase
  • Course
  • Institution

Complete course theory for Operations & Supply Chain in UC3M for the Management & Technology degree. - Theory contents for final and partial exams - Solved problem sheets - Sample quizzes (partial exams)

Preview 4 out of 161  pages

  • January 1, 2025
  • 161
  • 2023/2024
  • Class notes
  • Gemma
  • All classes
avatar-seller
OPERATIONS &
SUPPLY CHAIN
Course 17629 – Bachelor’s in Management and Technology




Fernando Alfayate Fernández
2023/2024

,Tabla de contenido
1. INTRODUCTION TO OPERATIONS MANAGEMENT ................................................................................................... 3
1.1 GOODS-SERVICE CONTINUUM...................................................................................................................... 3
1.2 OPERATIONS MANAGEMENT ....................................................................................................................... 3
1.3 SUPPLY CHAIN MANAGEMENT ..................................................................................................................... 3
1.4 MEASURES TO TAKE DECISIONS .................................................................................................................... 3
1.5 COMPETITIVE MEASURES .............................................................................................................................. 4
2. STRATEGIC OPERATIONS DECISIONS ........................................................................................................................ 5
2.1 PUSH/PULL SUPPLY CHAIN STRATEGIES ........................................................................................................ 5
2.2 PRODUCTION STRATEGIES ............................................................................................................................. 5
2.3 STUDY CASE: INDITEX (ZARA)......................................................................................................................... 7
2.4 KEY ISSUES IN PROCUREMENT ....................................................................................................................... 7
3. PROJECT MANAGEMENT .......................................................................................................................................... 9
3.1 ELEMENTS OF A PROJECT .............................................................................................................................. 9
3.2 PROJECT SCHEDULING TECHNIQUES ...........................................................................................................10
3.3 OTHER CONSIDERATIONS ............................................................................................................................12
4. FORECASTING .........................................................................................................................................................14
4.1 INTRODUCTION: CHARACTERISTICS, COMPONENTS & METHODS ..............................................................14
4.2 BEHAVIOURS & COMPONENTS OF DEMAND ..............................................................................................14
4.3 STEPS IN FORECASTING ...............................................................................................................................15
4.4 MOVING AVERAGE ......................................................................................................................................15
4.5 EXPONENTIAL SMOOTHING.........................................................................................................................16
4.6 TREND-CORRECTED EXPONENTIAL SMOOTHING (HOLT´S MODEL) ............................................................16
4.7 MEASURES OF FORECAST ERROR ................................................................................................................17
4.8 TREND AND SEASONALITY CORRECTED EXPONENTIAL SMOOTHING (WINTER´S MODEL) ........................17
4.9 METHODS OF FORECASTING .......................................................................................................................18
4.10 QUALITATIVE METHODS OF FORECASTING .................................................................................................18
4.11 METHODS OF FORECASTING .......................................................................................................................18
4.12 CAUSAL (ASSOCIATIVE) FORECASTING ........................................................................................................19
5. PROCESS ANALYSIS .................................................................................................................................................20
5.1 WHAT IS A PROCESS? ...................................................................................................................................20
5.2 PROCESS ANALYSIS ......................................................................................................................................20
5.3 PERFORMANCE MEASURES .........................................................................................................................20
5.4 WHAT IS A BOTTLENECK? ............................................................................................................................21
5.5 IMPLIED UTILIZATION ..................................................................................................................................21
5.6 IMBALANCED UTILIZATION ..........................................................................................................................22
5.7 EFFECT OF BATCH SIZE .................................................................................................................................22
5.8 DIRECT LABOR CONTENT .............................................................................................................................23
6. STATISTICAL PROCESS CONTROL ............................................................................................................................24
6.1 DEFINITION & VARIABILITY ..........................................................................................................................24
6.2 CONTROL CHARTS ........................................................................................................................................24
6.3 PROCESS CAPABILITY ...................................................................................................................................26
7. STRATEGIC DECISIONS ON PROCESSES ...................................................................................................................28
7.1 CAPACITY .....................................................................................................................................................28
7.2 MATCHING CAPACITY & DEMAND ..............................................................................................................29
7.3 RISK POOLING STRATEGIES ..........................................................................................................................30
8. TOTAL QUALITY MANAGEMENT .............................................................................................................................33
8.1 CONTINOUS IMPROVEMENT .......................................................................................................................33
8.2 SIX SIGMA ....................................................................................................................................................33



Fernando Alfayate Fernández – fernandoalfayate.apuntes@gmail.com

, 8.3 EMPLOYEE EMPOWERMENT .......................................................................................................................33
8.4 BENCHMARKING ..........................................................................................................................................34
8.5 JUST IN TIME ................................................................................................................................................34
8.6 TAGUCHI CONCEPTS ....................................................................................................................................34
8.7 TOOLS FOR TQM ..........................................................................................................................................34
9. LEAN OPERATIONS..................................................................................................................................................37
9.1 THE SEVEN DEADLY WASTES (TIMWOOD) ..................................................................................................37
9.2 JIT SYSTEM. SUMMARY ...............................................................................................................................38
9.3 CONCLUSION................................................................................................................................................39
10. SUPPLY CHAIN MANAGEMENT ...........................................................................................................................40
10.1 SUPPLY CHAIN FLOWS .................................................................................................................................40
10.2 SUPPLY CHAIN DECISIONS ...........................................................................................................................40
10.3 DECISION PHASES OF A SUPPLY CHAIN .......................................................................................................40
10.4 NETWORK DESIGN .......................................................................................................................................41
10.5 LOCATION DECISIONS ..................................................................................................................................42
11. CIRCULAR ECONOMY ..........................................................................................................................................44
11.1 HP CASE (RETURNS PROCESS) ......................................................................................................................44
11.2 TYPES OF RETURNS SUPPLY CHAIN (continued HP case).............................................................................44
11.3 LEGISLATION ................................................................................................................................................45
11.4 CORPORATE SOCIAL RESPONSIBILITY ..........................................................................................................46
12. HUMANITARIAN OPERATIONS ...........................................................................................................................47
12.1 DISASTERS ....................................................................................................................................................47
12.2 SUPPLY SOURCES .........................................................................................................................................47
12.3 PLAYERS & STAKEHOLDERS .........................................................................................................................48
12.4 WALMART ....................................................................................................................................................48
12.5 NON-GOVERNMENTAL ORGANIZATIONS & SCM ........................................................................................49




Fernando Alfayate Fernández – fernandoalfayate.apuntes@gmail.com

, 1. INTRODUCTION TO OPERATIONS MANAGEMENT
1.1 GOODS-SERVICE CONTINUUM
Tangibility is what differentiates goods and services.
What is Operations Management? → The COO´s roles are divided into two branches: how to handle resources,
transform them to generate an output being efficient in terms of business operations; and in charge to meet
customer requirements.
• Excessive supply
• Excessive demand

1.2 OPERATIONS MANAGEMENT
Management of systems/processes that create goods and/or provide services. See mind map of input to
output.




1.3 SUPPLY CHAIN MANAGEMENT
Sequence of activities and organizations involved in producing and delivering a good or service. Manufacturer
-> Distributor -> Wholesaler -> Retailer. Inventory management is present in all four.
The Supply Chain is divided into four areas: Supply (Raw material); Production (Manufacturing); Inventory
(Warehouse); Sales [indirect & direct] (Wholesaler and Retailer).




1.4 MEASURES TO TAKE DECISIONS
1) Absolute measures
a. Most relevant
b. Revenues, costs, operating income and expense, net income
2) Relative measures
a. Comparing two aspects




Fernando Alfayate Fernández – fernandoalfayate.apuntes@gmail.com

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller FernandoAlfayate. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $5.27. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

51036 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 15 years now

Start selling
$5.27
  • (0)
Add to cart
Added