Class notes

Operations & Supply Chain - UC3M COMPLETE COURSE THEORY & RESOURCES

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Course
Operations and Supply Chain Management (17629)

Institution
Universidad Carlos III De Madrid (UC3M)

Complete course theory for Operations & Supply Chain in UC3M for the Management & Technology degree. - Theory contents for final and partial exams - Solved problem sheets - Sample quizzes (partial exams)

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Uploaded on January 1, 2025
Number of pages 161
Written in 2023/2024
Type Class notes
Professor(s) Gemma
Contains All classes

project management
forecasting
process analysis
total quality management
lean operations
circular economy
humanitaria
humanitarian operations
strategic operations decisions
statistical process control

Institution
Universidad Carlos III de Madrid (UC3M)
Education
ADE Inglés / Empresa Y Tecnología
Course
Operations and Supply Chain Management (17629)

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OPERATIONS &
SUPPLY CHAIN
Course 17629 – Bachelor’s in Management and Technology

Fernando Alfayate Fernández
2023/2024

,Tabla de contenido
1. INTRODUCTION TO OPERATIONS MANAGEMENT ................................................................................................... 3
1.1 GOODS-SERVICE CONTINUUM...................................................................................................................... 3
1.2 OPERATIONS MANAGEMENT ....................................................................................................................... 3
1.3 SUPPLY CHAIN MANAGEMENT ..................................................................................................................... 3
1.4 MEASURES TO TAKE DECISIONS .................................................................................................................... 3
1.5 COMPETITIVE MEASURES .............................................................................................................................. 4
2. STRATEGIC OPERATIONS DECISIONS ........................................................................................................................ 5
2.1 PUSH/PULL SUPPLY CHAIN STRATEGIES ........................................................................................................ 5
2.2 PRODUCTION STRATEGIES ............................................................................................................................. 5
2.3 STUDY CASE: INDITEX (ZARA)......................................................................................................................... 7
2.4 KEY ISSUES IN PROCUREMENT ....................................................................................................................... 7
3. PROJECT MANAGEMENT .......................................................................................................................................... 9
3.1 ELEMENTS OF A PROJECT .............................................................................................................................. 9
3.2 PROJECT SCHEDULING TECHNIQUES ...........................................................................................................10
3.3 OTHER CONSIDERATIONS ............................................................................................................................12
4. FORECASTING .........................................................................................................................................................14
4.1 INTRODUCTION: CHARACTERISTICS, COMPONENTS & METHODS ..............................................................14
4.2 BEHAVIOURS & COMPONENTS OF DEMAND ..............................................................................................14
4.3 STEPS IN FORECASTING ...............................................................................................................................15
4.4 MOVING AVERAGE ......................................................................................................................................15
4.5 EXPONENTIAL SMOOTHING.........................................................................................................................16
4.6 TREND-CORRECTED EXPONENTIAL SMOOTHING (HOLT´S MODEL) ............................................................16
4.7 MEASURES OF FORECAST ERROR ................................................................................................................17
4.8 TREND AND SEASONALITY CORRECTED EXPONENTIAL SMOOTHING (WINTER´S MODEL) ........................17
4.9 METHODS OF FORECASTING .......................................................................................................................18
4.10 QUALITATIVE METHODS OF FORECASTING .................................................................................................18
4.11 METHODS OF FORECASTING .......................................................................................................................18
4.12 CAUSAL (ASSOCIATIVE) FORECASTING ........................................................................................................19
5. PROCESS ANALYSIS .................................................................................................................................................20
5.1 WHAT IS A PROCESS? ...................................................................................................................................20
5.2 PROCESS ANALYSIS ......................................................................................................................................20
5.3 PERFORMANCE MEASURES .........................................................................................................................20
5.4 WHAT IS A BOTTLENECK? ............................................................................................................................21
5.5 IMPLIED UTILIZATION ..................................................................................................................................21
5.6 IMBALANCED UTILIZATION ..........................................................................................................................22
5.7 EFFECT OF BATCH SIZE .................................................................................................................................22
5.8 DIRECT LABOR CONTENT .............................................................................................................................23
6. STATISTICAL PROCESS CONTROL ............................................................................................................................24
6.1 DEFINITION & VARIABILITY ..........................................................................................................................24
6.2 CONTROL CHARTS ........................................................................................................................................24
6.3 PROCESS CAPABILITY ...................................................................................................................................26
7. STRATEGIC DECISIONS ON PROCESSES ...................................................................................................................28
7.1 CAPACITY .....................................................................................................................................................28
7.2 MATCHING CAPACITY & DEMAND ..............................................................................................................29
7.3 RISK POOLING STRATEGIES ..........................................................................................................................30
8. TOTAL QUALITY MANAGEMENT .............................................................................................................................33
8.1 CONTINOUS IMPROVEMENT .......................................................................................................................33
8.2 SIX SIGMA ....................................................................................................................................................33

Fernando Alfayate Fernández –

, 8.3 EMPLOYEE EMPOWERMENT .......................................................................................................................33
8.4 BENCHMARKING ..........................................................................................................................................34
8.5 JUST IN TIME ................................................................................................................................................34
8.6 TAGUCHI CONCEPTS ....................................................................................................................................34
8.7 TOOLS FOR TQM ..........................................................................................................................................34
9. LEAN OPERATIONS..................................................................................................................................................37
9.1 THE SEVEN DEADLY WASTES (TIMWOOD) ..................................................................................................37
9.2 JIT SYSTEM. SUMMARY ...............................................................................................................................38
9.3 CONCLUSION................................................................................................................................................39
10. SUPPLY CHAIN MANAGEMENT ...........................................................................................................................40
10.1 SUPPLY CHAIN FLOWS .................................................................................................................................40
10.2 SUPPLY CHAIN DECISIONS ...........................................................................................................................40
10.3 DECISION PHASES OF A SUPPLY CHAIN .......................................................................................................40
10.4 NETWORK DESIGN .......................................................................................................................................41
10.5 LOCATION DECISIONS ..................................................................................................................................42
11. CIRCULAR ECONOMY ..........................................................................................................................................44
11.1 HP CASE (RETURNS PROCESS) ......................................................................................................................44
11.2 TYPES OF RETURNS SUPPLY CHAIN (continued HP case).............................................................................44
11.3 LEGISLATION ................................................................................................................................................45
11.4 CORPORATE SOCIAL RESPONSIBILITY ..........................................................................................................46
12. HUMANITARIAN OPERATIONS ...........................................................................................................................47
12.1 DISASTERS ....................................................................................................................................................47
12.2 SUPPLY SOURCES .........................................................................................................................................47
12.3 PLAYERS & STAKEHOLDERS .........................................................................................................................48
12.4 WALMART ....................................................................................................................................................48
12.5 NON-GOVERNMENTAL ORGANIZATIONS & SCM ........................................................................................49

Fernando Alfayate Fernández –

, 1. INTRODUCTION TO OPERATIONS MANAGEMENT
1.1 GOODS-SERVICE CONTINUUM
Tangibility is what differentiates goods and services.
What is Operations Management? → The COO´s roles are divided into two branches: how to handle resources,
transform them to generate an output being efficient in terms of business operations; and in charge to meet
customer requirements.
• Excessive supply
• Excessive demand

1.2 OPERATIONS MANAGEMENT
Management of systems/processes that create goods and/or provide services. See mind map of input to
output.

1.3 SUPPLY CHAIN MANAGEMENT
Sequence of activities and organizations involved in producing and delivering a good or service. Manufacturer
-> Distributor -> Wholesaler -> Retailer. Inventory management is present in all four.
The Supply Chain is divided into four areas: Supply (Raw material); Production (Manufacturing); Inventory
(Warehouse); Sales [indirect & direct] (Wholesaler and Retailer).

1.4 MEASURES TO TAKE DECISIONS
1) Absolute measures
a. Most relevant
b. Revenues, costs, operating income and expense, net income
2) Relative measures
a. Comparing two aspects

Fernando Alfayate Fernández –

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