Human Resources Management Module 1
Chapters 1-4 Study Questions Solved 100%
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Human Resources Management - ✔✔This implies humans are resources
Employee Empowerment - ✔✔Giving employees responsibility and authority to make
decisions regarding all aspects of product development or customer service
Employee Engagement - ✔✔Full involvement in one's work and commitment to one's
job and company
Total Quality Management (TQM) - ✔✔A companywide effort to continuously
improve the ways people, machines, and systems accomplish work
Reingeneering - ✔✔A complete review of the organization's critical work processes
to make them more efficient and able to deliver higher quality
Outsourcing - ✔✔The practice of having another company (a vendor, third-party
provider, or consultant) provide services
Offshoring - ✔✔Moving operations from the country where a company is
headquartered to a country where pay rates are lower but the necessary skills are
available
The International Labor Pool - ✔✔Hiring at home may involve selection of employees
from other countries
, Expatriate - ✔✔Employee who takes an assignment in other countries
Application Service Provider (ASP) - ✔✔Lets companies rent space on a remote
computer system and use the system's software to manage its HR activities, including
security and upgrades
Human Resources Information System (HRIS) - ✔✔A computer system used to
acquire, store, manipulate, analyze, retrieve, and distribute information related to an
organization's human resources
Electronic Human Resources Management (e-HRM) - ✔✔The processing and
transmission of digitized HR information especially using computer networking and the
Internet.
Self-Service - ✔✔System in which employees have online access to information about
HR issues and go online to enroll themselves in programs and provide feedback through
surveys
Equal Employment Opportunity - ✔✔The condition in which all individuals have equal
chance for employment regardless of their race, color, religion, sex, age, disability or
national origin
Thirteenth Amendment - ✔✔Amendment that abolishes slavery
Fourteenth Amendment - ✔✔Amendment that provides equal protection for all
citizens and requires due process in state action
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