Travel Agent Proficiency Test Final Review Questions and Answers
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Course
TAP Travel
Institution
TAP Travel
Travel Agent Proficiency Test Final Review Questions and Answers
Fixed Expenses
costs that remain unchanged during a specific period despite changes in the volume of business.
Variable Expenses
are costs that increase and decrease directly and proportionately with changes in business volu...
Travel Agent Proficiency Test Final
Review Questions and Answers
Fixed Expenses - answer costs that remain unchanged during a specific period despite
changes in the volume of business.
Variable Expenses - answer are costs that increase and decrease directly and
proportionately with changes in business volume.
Semi-Variable or Mixed Expenses - answer are costs that change in response to a
change in business volume, but they change by less than a proportional amount.
Income Statement - answer summarizes revenues earned and expenses incurred for a
particular period
Balance Sheet - answer it shows the financial position of a business at a particular time
and may compare it to the business's position at the same time of a previous year. This
includes assets, liability and equity
Suppliers receive payment in four ways - answer Directly from client
CC company
In the form of checks from agencies
Through ARC (Airline Reporting Corporation)
Agents Receive Payments in 3 Ways - answerThrough ARC
By deducting commission prior to sending to supplier
By check from supplier
ARC (AIRLINE REPORTING CORP) - answeran organization owned by major airlines
that regulates the sale of airline tickets by appointing those who may sell them.
Accountable Documents - answerissues standardized numbered forms that serve as
tickets, and it operates a centralized system for processing sales.
Area Bank Settlement Plan - answerthe system set up by ARC through which
participating suppliers receive payments for sales by travel agencies
ARC Report - answerEach travel agency pays the ARC suppliers weekly by
electronically filing a mandatory report of sales
base fare - answerthe fare shorn of all taxes
,Escrow Account - answerAn account held by a third party or a bank that holds on to
funds until all requirements are fulfilled for them to be released
overrides - answerbonus commissions to agencies that meet various sales goals or
move clients to the supplier's products
Income for Travel Agencies - answerCommission on sales of transportation,
accommodation, cruises, tours and other services
Override commissions
Fees and service charges
Markups on net charges
Cost Benefit Analysis - answerA tool entrepreneurs use to hold down expenses and
ensure profits (ex. Buying flowers or gifts for a client)
Consortium - answerwhich is an association of agencies that retain their independent
identities but pool their resources for certain purposes
Miscellaneous Charges Order (MCO) - answerIt records deposits and full prepayments
for transportation, tour packages, supplemental charges, accommodations, or additional
collections. A clear description of the type of service for which it is issued must be
indicated on the MCO.
Voucher - answerAny document used to confirm arrangements, identify clients, or
indicate payments made
Invoice - answerIndicates the amount due from a client and constitutes an implied
contract between the agency and the client for services rendered in exchange for
payment
Receipt - answerInvoices that indicate an amount paid and the method of payment.
ARC's Industry Handbook - answerlists the forms of payment accepted by specific
airlines, and CRSs indicate if a particular credit card payment is not acceptable to the
airline being used.
Travel Agency Service Fee (TASF) program - answerallows agencies to accept credit
card purchases for non-ARC items, such as service charges, and to process them
through the Area Bank Settlement Plan for a 3.5 percent fee
Protocol with checks and travelers checks - answerDo not accept checks from anyone
unless they are trustworthy, or if you can hold on to the tickets until the check clears
Do not accept checks from someone else who is not the person booking
Do not accept checks that are over the amount that they are charged
Some agencies use a check verification service to ensure that the funds will clear,
although it is not necessary
,Write clients name, proof of identity, address, phone number, Drivers License on the
back of the check
Never accept pre signed travelers checks
Only accept travelers checks from reputable companies
Geography - answerThe study of relationships between people and their environment
Physical Geography - answerFocuses on people and their patterns of settlement and
activity
Travel Geography - answerApplication of knowledge to travel, tourism and hospitality
agency
Longitude - answerHorizontal Lines
Latitude - answerVertical Lines (Lateral!)
prime meridian - answerthrough Greenwich, England and the 180 degree meridian
through the pacific ocean
Globe - answerScale model of the earth
Cartography - answerMap Making
Geographic Information System (GIS) - answerCan retrieve, record, analyze and
manipulate information gathered by satellites
Interactive Mapping - answerWhen a user asks for information and the computer guides
the user to the answer
Projection - answerTransfer of information from a round surface to a flat area
Great Circle Route - answerA phrase used by airlines to determine the shortest distance
between to destinations
Compass Rose - answerSymbol in the maps corner indicating the map's orientation
Key or Legend - answerExplains symbols on the map
Scale - answerIndicates maps distances and the actual distances on earth
24 Hour Clock - answerEliminates am and pm distinction and has one number for each
hour of the day
International Date Line - answer180 degrees from GMT
, Local Time - answerTime at any particular place
Elapsed Time Traveled - answerHow long it takes to get to a destination
Daylights Saving - answerThe changing of the clocks to maximize daylight
Crust - answerThe earth's outermost layer
Continents from Largest to Smallest - answerAsia, Africa, North America, South
America, Antarctica, Europe and Australia
The Ural Mountains - answerdivide Europe and Asia
Coast, seacoast, shore - answerThe edge of land that borders the ocean
Continental Shelf - answerThe area where the land meets the sea. Countries who own
the shelf can regulate fishing, oil etc
Island - answerBody of land completely surrounded by water
Archipelago - answerA group of small islands clustered together
Continental Island - answerLand broken away from a continent
Barrier Island - answerOne built from settlement along the coastline
Coral Island - answerA long, flat island formed by coral polyps
Atoll - answerA circular ring of coral found in the open sea in the Pacific ocean
Volcanic Island - answerAn island formed by volcanic eruptions on the ocean floor
Isthmus - answerA narrow bridge that connects two large landmasses
Peninsula - answerLand that extends from the continent and is almost all surrounded by
water
Reef - answerA ridge of rocks or sand at or near the edge of the water along the coast
Coral Reef - answerRidges built by tiny sea animals called corals
Panhandle - answerA narrow projection of land of a large territory into another land's
surface. Ex- Florida into Alabama
Shield - answerAn area of the earth's crust that formed during its early history. They are
relatively flat regions usually found in the continent's interior
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