A crime that is punishable by a maximum term of imprisonment of one year is known as
__________________.
1. Misdemeanor
2. Felony
3. Tort
4. Neglect - Answers 1. Misdemeanor
A bill is introduced in the legislature. A technique often used by the legislative committee who does not
wish to embarrass the sponsor and does not want to pass the bill, is known as __________________.
1. Favorable report
2. Deferment
3. Unfavorable report
4. Veto - Answers 2. Deferment
An employee violates an organization policy and as a result causes a care recipient to suffer actual
injury. This violation could result in a __________________.
1. Program to rectify insufficient and/or ineffective cross training
2. Penalty to the employee for ignoring the policy and guideline handbook
3. Civil lawsuit for monetary damages in the care recipient's favor
4. Comprehensive paper trail to prove guilt - Answers 3. Civil lawsuit for monetary damages in the care
recipient's favor
Which of the following styles of leadership involves the leader simply stating what needs to be
accomplished and how it will be done?
,1. Laissez-faire
2. Democratic
3. Autocratic
4. Proactive - Answers 1. Laissez-faire
Which of the following advance directives is commonly described as appointing someone to make
decisions on a care recipient's behalf?
1. Do not resuscitate
2. Living will
3. Durable power of attorney
4. Plan of care - Answers 3. Durable power of attorney
Team building is a key component of which management style?
1. Participatory
2. Authoritative
3. Delegative
4. Objective - Answers 1. Participatory
Strategic planning is best defined as an organizational process for __________________.
1. Identifying goals and objectives
2. Implementing goals to create a desired outcome
3. Making decisions that achieve compliance
4. Comparing an organization's market position to its competition - Answers 1. Identifying goals and
objectives
The process of pricing, promoting, and distributing services that satisfy both individual and
organizational objectives is known as __________________.
1. Market orientation
2. Marketing
3. Product specialization
4. Branding - Answers 2. Marketing
, Which of the following is not a requirement of the long-term care ombudsman program?
1. Provide public agencies with information regarding problems of care recipients in healthcare
organizations
2. Participate and observe the exit conference of a nursing healthcare organization survey
3. License administrators of long-term care to practice the responsibilities of their profession
4. Monitor, develop, and ensure implementation of laws governing long-term care - Answers 3. License
administrators of long-term care to practice the responsibilities of their profession
A document that expresses a care recipient's end-of-life wishes regarding medical treatment is called
a/an __________________.
1. Plan of care
2. Advance directive
3. Will and testament
4. Power of attorney - Answers 2. Advance directive
An arbitration agreement is a __________________.
1. Contract between a lawyer and judge that helps prevent lawsuits
2. Contract between parties agreeing to resolve disputes using a neutral third party
3. More expensive option than going to court to resolve a claim
4. More labor-intensive option than going to court to resolve a claim - Answers 2. Contract between
parties agreeing to resolve disputes using a neutral third party
Which of the following methods of conflict resolution uses a third party who reviews the situation and
makes a binding decision?
1. Litigation
2. Arbitration
3. Adjudication
4. Mediation - Answers 2. Arbitration
Healthcare organizations are required by law to have a governing body that __________________.
1. Has authority assigned by the administrator
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