Summary
Samenvatting - ERP ( enkele quality management)
- Course
- Institution
Dit deel van de samenvatting beschrijft alles rond quality management in ERP.
[Show more]
Seller
Follow
brentstudent1234
Content preview
Deel 2 : Quality managementKompas :
Pagina | 1
,Inhoudsopgave
H1 : intro ERP & quality..........................................4
1.1 ERP ALS STRATEGIE.............................................................................................4
1.2 Quality................................................................................................................6
1.3 De link met ERP.................................................................................................10
1.4 Processen..........................................................................................................12
1.5 Hoe meten we of een proces OK is?...................................................................14
H2 : Proces verbeteringen ; tools & methodologieën
...........................................................................16
1. TOTAL QUALITY MANAGEMENT (TQM)...............................................................16
2. “6 SIGMA”..........................................................................................................17
2.1 Wat is sigma ?? :.............................................................................................................17
2.2 Verschillende aspecten:..................................................................................................17
2.3 Toepassingen Six Sigma:.................................................................................................18
3A. Lean Management: oorsprong, filosofie en werkwijze......................................19
3.1 Wat is lean management:...............................................................................................19
3.2 Toyata way = 14 principes...............................................................................................19
3.3 MUDA – eliminate waste:...............................................................................................20
3.4 MURI – overload on people and/or equipment..............................................................21
3.5 MURA – imbalance (onregelmatigheden).......................................................................21
3.6 KAIZEN or Continuous Process Improvement:................................................................22
3.7 “5 important principles of Womack (+1990s)”:...............................................................22
3B. THEORY OF CONSTRAINTS (TOC).......................................................................24
3.1 Theory Of Constraints:....................................................................................................24
4. TOOLS.................................................................................................................25
4.1 Visual management........................................................................................................26
4.2 Poka Yoke........................................................................................................................26
4.4 ISHIKAWA, FISHBONE & CAUSE EFFECT..........................................................................29
4.5 CONTROL CHART.............................................................................................................31
4.6 HISTOGRAM & PARETO...................................................................................................33
4.7 A3 (TPS METHODE).........................................................................................................34
Pagina | 2
,H3 : Productie & kwaliteitscontrole.......................36
3.1 Soorten productie.............................................................................................36
3.2 Productie..........................................................................................................39
3.4 Verbeteringen en optimalisaties.......................................................................47
H4 : Warehouse processen...................................48
4.1 Stock telling / cycle count in praktijk.................................................................49
4.2 Outbound in de praktijk....................................................................................51
4.3 Inbound............................................................................................................57
4.4 VAL & VAD........................................................................................................62
H5 : Aankoop.......................................................63
5.1 Selectieprocess..................................................................................................64
5.2 Proces...............................................................................................................65
Stap 1 : Specificeren..............................................................................................................65
Stap 2 : Selecteren................................................................................................................67
Stap 3 : Contracteren............................................................................................................69
Stap 4 : bestellen..................................................................................................................72
Stap 5 : levering en follow up................................................................................................77
Stap 6 : performance follow up.............................................................................................77
5.3 Service level agreement - SLA............................................................................78
5.4 KPI’s..................................................................................................................79
5.5 E - procurement................................................................................................80
H6 : Quality management systeem.......................83
6.1 Quality management & core management.......................................................83
6.2 QMS standaarden.............................................................................................86
6.3 Certificatie........................................................................................................88
6.4 Auditing............................................................................................................90
Pagina | 3
, H1 : intro ERP & quality
Operational excellence (DEF)
= een mentaliteit die bepaalde principes en hulpmiddelen omarmt om een cultuur
van uitmuntendheid binnen een organisatie te creëren. Operationele
uitmuntendheid betekent dat elke medewerker de waardestroom naar een klant kan
zien, leveren en verbeteren. Betrouwbaarheid en klanttevredenheid staat centraal.
1.1 ERP ALS STRATEGIE
3 mogelijke strategieën van bedrijf/organisatie (Treacy en Wiersema):
1. Product Leadership
! Omdat ik de beste ben voor het product !
- kenmerkt door producten die tot de beste in hun markt behoren en door klanten
hoog gewaardeerd worden.
- Aanmoediging van innovatie (veel geld in R&D),
- Risicogerichte managementstijl, management dat de onderneming in staat
stelt risico’s te nemen en de vruchten te plukken van nieuwe ondernemingen
- Erkenning van de noodzaak om de markt te onderwijzen en leiden in het
gebruik en de voordelen van nieuwe producten of diensten.
Voorbeelden: Apple, Tesla, …
Pagina | 4
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller brentstudent1234. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $6.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
51683 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 15 years now