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Chapter 3 business summary notes $3.77
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  2.  
  3. 12th Grade
  4.  
  5. Business Studies

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Chapter 3 business summary notes
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  • Course
  • Business Studies
  • Institution
  • 12th Grade

With the lengthy and detailed extensive business textbook, it's often difficult to pinpoint and study what's important and of actual relevance, there notes have been made summarising everything that is important in the business chapter, and will assist you to achieve a distinction.

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Document information

  • January 5, 2025
  • 4
  • 2024/2025
  • Summary

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  • summary

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  • 12th Grade
  • Business Studies
  • 200
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Conflict definition: the negative differences of opinion or the varied emotions people
experience often due to a dispute over a particular issue.
There are 2 types of conflict we’ll be focusing on: Functional & Dysfunctional

Functional Conflict
A situation where different parties deal with conflict in a healthy manner, respecting
each other’s opinions (with an outcome of positivity, creativity and innovation).
Chapter 3: Conflict Management




For this to be successfully executed both parties need to
-be respectful
-listen to each other’s point of view
—acknowledge
-compromise




Possible outcomes of functional conflict
•creation of awareness
•wider range of ideas are considered
•misconceptions are cleared
•individuals views are clarified



Dysfunctional Conflict

A situation where the conflict leads to a decline in productivity.
This is due to:
-misperceptions
-ambitions
-egos and unwillingness to compromise




Possible outcomes of dysfunctional conflict
-creates a climate of mistrust
-blame, backstabbing, gossip
-stress + anxiety
-low morale and high staff turnover
-waste of time and resources
-hindered group performance
-undermined group cohesiveness

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