SCMN Final Exam Questions With Correct
Answers A+
Effective post sale service processes combined with appropriate technology creates what benefit?
- AnswerGreater flexibility to handle problems
Which software tool helps a company align its resources with its customers in a manner that
increase...
Effective post sale service processes combined with appropriate technology creates what benefit?
- Answer✔Greater flexibility to handle problems
Which software tool helps a company align its resources with its customers in a manner that
increases loyalty, streamlines interactions, and reduces frustration? - Answer✔Customer
relationship management
What is the goal of a service parts logistics operation? - Answer✔Improve service quality to
reduce product downtime
From a supply chain standpoint, how do companies encourage customers to purchase high value
goods? - Answer✔Provide post-sales warranty support
Service parts logistics deals with both the management and distribution of new inventory and the
repair and refurbishment of major components. - Answer✔True
Which strategy attempts to verify that the customer has a legitimate problem and is eligible for a
return? - Answer✔Gatekeeping
Which of the following is NOT a primary benefit of a centralized returns center? -
Answer✔Requires more space for returns
Why is the need for reverse logistics growing? - Answer✔Growth of e-commerce returns
According to the Episode 8 article, there are many benefits to having an effective reverse
logistics process. Which of the following is NOT one of those benefits? - Answer✔Reducing net
recovery value
focuses on planning, implementing, and controlling the cross-border flows of materials, money
and information between companies in different countries. - Answer✔Global SCM
When negotiating with potential global suppliers, a company must consider each of the following
issues EXCEPT: - Answer✔Financial bribes
is a procurement strategy in which a company broadens its supply base beyond its home borders
to create competition and reduce prices for purchased goods. It aims to leverage global
efficiencies of low costs for materials and labor, low trade tariffs, and economic incentives. -
Answer✔Global sourcing
In global sourcing, you need to understand and balance a variety of costs. Which of the following
is NOT one of these costs? - Answer✔Promotional costs
Production of goods by one firm, under the label or brand of another firm is called: -
Answer✔Contract manufacturing
How can a company reduce its risk when implementing global manufacturing? - Answer✔Have
operations in multiple locations
Which global sourcing option involves granting another company the right to use your
intellectual property for a royalty fee? - Answer✔Licensing
According to the Seven Secrets article, producers of high-tech and defense industry products
may need this to sell their goods internationally. - Answer✔Export license
The resources required for a business to succeed in a competitive industry are leading some
employers to form alliances with other businesses in the same industry. - Answer✔True
This INCOTERM maximizes the effort, risk, and costs for the seller (i.e., the exporter)? -
Answer✔"D" terms - delivered
INCOTERMS can be applied to which mode of transportation ? - Answer✔All modes of
transportation
Commercial invoice - Answer✔A bill for the goods from the seller to the buyer that describes
the transaction from start to finish.
Bill of Lading - Answer✔-Issued by the transportation carrier to the exporter acknowledging that
shipment has been received and placed on board vessel
Letter of Credit - Answer✔Escrow like agreement between buyer and seller banks which
guarantees payment if seller meets specified terms of the sale
Insurance Certificate - Answer✔Assures the coverage of freight loss or damage during transit
Under the reasonable care provision, which organization is responsible for accurate paperwork,
what is being transacted, and the terms of the transaction? - Answer✔The importer
When a company chooses not to purchase insurance for goods in transit, what are they
practicing? - Answer✔Risk retention
In which situation would it be most appropriate to transfer risk by purchasing freight insurance? -
Answer✔When the shipment is high value and you're moving it internationally
According to this week's article, time spent in the careful preparation of trade documentation is
time well spent because it minimizes the risk of disputes and non-payment. - Answer✔true
According to this week's article, Incoterms only define contractual rights for risk and
responsibility. Both the buyer and seller must separately specify where ownership and title
transfer. - Answer✔True
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