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BUSINESS 7140 EXAM WITH COMPLETE SOLUTIONS 100% VERIFIED
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BUSINESS 7140 EXAM WITH COMPLETE SOLUTIONS 100% VERIFIED...
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BUSINESS 7140 EXAM WITH COMPLETE SOLUTIONS100% VERIFIED
What is the first emotional intelligence dimension? - ANSWER The ability to identify and
label your own emotions
What is the second emotional intelligence dimension? - ANSWER The ability to regulate
and remain in control of your own emotions
What is the third emotional intelligence dimension? - ANSWER The ability to identify
and label the emotions of others
What is the fourth emotional intelligence dimension? - ANSWER The ability to respond
appropriately to the emotions of others.
What is the first area of self awareness? - ANSWER Core Self Evaluation
What is the second area of self awareness? - ANSWER Values
What is the third area of self awareness? - ANSWER Cognitive Style
What is the fourth area of self awareness? - ANSWER Attitudes Towards Change
What is the fifth area of self awareness? - ANSWER Emotional Intelligence
Moral Disengagement - ANSWER Justification process we go through to ourselves to
reduce cognitive dissidence
, Moral Intensity - ANSWER Not all moral issues created equally. Somethings about
moral impact can sway our thoughts
Moral Potency - ANSWER Concept of taking ownership of of the the ethical issue.
Self-confidence
1st type of stress - ANSWER Time
2nd type of stress - ANSWER Encounter (difficult people)
3rd type of stress - ANSWER Situational (rough working conditions)
4th type of stress - ANSWER Anticipatory (dread or fear of upcoming event)
What is the 2 factor emotion theory - ANSWER Perceived external stimulus leads to
Physiological and Cognitive Labeling that creates Emotions. Example roller coaster.
Answer is to cognitively reframe.
1st attribute of supportive communication - ANSWER Congruent, not incongruent
2nd attribute of supportive communication - ANSWER Descriptive, not evaluative
3rd attribute of supportive communication - ANSWER Problem Oriented, not person
oriented
4th attribute of supportive communication - ANSWER Validating, not invalidating
5th attribute of supportive communication - ANSWER Specific, not global
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