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CoB 300 Operations: Test 1 Questions and Answers 100% Pass
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CoB 300 Operations: Test 1 Questions and Answers 100% Pass Goods - Physical items produced by business organizations Services - Activities that provide some combination of time, location, form, and psychological value Operations Management - The management of systems or processes that create go...

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  • January 8, 2025
  • 25
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • cob 300 operations test 1 questions and answers 1

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  • COB 300
  • COB 300

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CoB 300 Operations: Test 1
Questions and Answers 100% Pass

Goods - ✔✔Physical items produced by business organizations


Services - ✔✔Activities that provide some combination of time, location, form, and psychological value


Operations Management - ✔✔The management of systems or processes that create goods and/or provide

services. These processes involve the planning, coordination, and execution of all activities that create

goods and services.


Supply Chain - ✔✔A sequence of activities and organizations involved in producing and delivering

goods or service


Value-added - ✔✔The difference between the cost of inputs and the value or price of outputs


Process - ✔✔One or more actions that transform inputs into outputs


Lead time - ✔✔The time between ordering a good or service and receiving it. Beginning of appointment

and when you leave.


Model - ✔✔An abstraction of reality; a simplified representation of something


System - ✔✔A set of interrelated parts that must work together




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Craft production - ✔✔involves producing high variety of customized goods, low volume output with

skilled workers, and utilizing general-purpose equipment. The main advantage is the flexibility to

produce a wide variety of outputs providing many choices for the need of customers. The main

disadvantage is its inability to produce at low cost. Examples: tailoring, machine shop, print shop,


Mass production - ✔✔involves producing a few standardized goods at high volume of output with low

skilled workers utilizing specialized equipment. The main advantage is low cost, efficient production.

The main disadvantage is that it does not allow easy changes in volume of output, product or process

design. Examples: automobiles, computers, mail sorting, appliances, paper,


soft drink bottling, etc.


Identify the three major functional areas of business organizations and briefly describe how they

interrelate. - ✔✔The three primary functions are operations, finance, and marketing. Operations is

concerned with the creation of goods and services, finance is concerned with provision of funds necessary

for operation, and marketing is concerned with promoting and/or selling goods or services.


Describe operations function and the nature of the operations manager's job - ✔✔The operations function

consists of all activities that are directly related to producing goods or providing services. It is the core of

most business organizations because it is responsible for the


creation of an organization's goods or services. Its essence is to add value during the


transformation process (the difference between the cost of inputs and value and price of outputs)


List five important differences between goods production and service operations; then list five important

similarities. - ✔✔Among the important differences between manufacturing and service operations are:


a. The nature and consumption of output.




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b. Uniformity of input.


c. Labor content of jobs.


d. Uniformity of output.


e. Measurement of productivity.


Industrial Revolution - ✔✔The Industrial Revolution began in the 1770s in England, and spread to the

rest of Europe and to the U.S. in the late eighteenth century and the early nineteenth century. A number

of inventions such as the steam engine, the spinning Jenny, and the power loom helped to bring about

this change. There were also ample supplies of coal and iron ore to provide the necessary materials for

generating the power to operate and build the machines that were much stronger and more


durable than the simple wooden ones they replaced.


Scientific Management - ✔✔Frederick W. Taylor, who is often referred to as the father of scientific

management, spearheaded the scientific management movement. The science of management was based

on observation, measurement, analysis, improvement of work methods, and economic incentives.

Management should be responsible for planning, carefully selecting and training workers, finding the

best way to perform each job, achieving cooperation between management and workers, and separating

management activities from work activities.


Interchangeable parts - ✔✔Parts of a product made to such precision that each part would fit any of the

identical items bring produced. It meant that individual parts would not have to be custom made because

they were standardized.




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