Deze samenvatting is gemaakt voor studenten Toegepaste Psychologie (arbeids- en organisatiepsychologie) aan Thomas More Antwerpen. Het bevat een overzicht van de belangrijkste onderwerpen en kernbegrippen uit het vak Assessor, gebaseerd op de leerstof van het academiejaar .
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,Inhoudsopgave
Hoofdstuk 1: Inleiding .............................................................................................................................. 5
1. Het wat en waarom van diagnostiek in HR .......................................................................... 5
2. Extra’s............................................................................................................................................... 6
3. Bouwstenen van een kwaliteitsvolle diagnostiek (deel 1) ............................................... 6
3.1 Wie stelt de vraag?.............................................................................................................. 7
3.2 Welke vraag? ............................................................................................................................. 7
3.3 Met welke antwoorden? ......................................................................................................... 7
3.4 In welke context? ...................................................................................................................... 7
3.5 Op welke manier informatie verzamelen?......................................................................... 8
3.6 Wat leren we er uit? .................................................................................................................. 8
3.7 Hoe en naar wie terugkoppelen? ........................................................................................ 8
3.8 Welke strategische HR-beslissingen?.................................................................................... 8
4. Bouwstenen van kwaliteitsvolle diagnostiek (deel 2) ........................................................ 9
4.1 Validiteit .................................................................................................................................. 9
4.2 Betrouwbaarheid (Interbeoordelaarsbetrouwbaarheid) .............................................. 9
4.3 Normen ....................................................................................................................................... 10
4.4 Bias ............................................................................................................................................... 10
5. Kwaliteit van data checken ................................................................................................... 10
6. Psychodiagnostische cyclus in HR – Stap 1 ........................................................................ 10
6.1 Diagnostische vraagstukken in HR ...................................................................................... 10
6.2 Intakegesprek ........................................................................................................................... 10
6.3 Voorlopig integratief beeld (VIB) ........................................................................................ 11
Hoofdstuk 2: Welzijn ............................................................................................................................... 12
1. Inleiding ......................................................................................................................................... 12
2. Bouwstenen van een kwaliteitsvolle diagnostiek (toegepast op welzijn) ................. 12
2.1 Wie stelt de vraag?............................................................................................................ 12
2.2 Welke vraag? ...................................................................................................................... 12
2.3 Met welke antwoorden?.................................................................................................. 15
2.4 In welke context? .................................................................................................................... 18
2.5 Op welke manier info verzamelen?.............................................................................. 20
, 2.6 Wat leren we eruit?............................................................................................................ 25
2.7 Hoe en naar wie terugkoppelen? ................................................................................. 27
2.8 Welke strategische beslissingen moeten we nemen? ............................................ 27
Hoofdstuk 3: Teamfunctioneren......................................................................................................... 29
1. Teams & diagnostiek van teamfunctioneren .................................................................... 29
2. Bouwstenen van een kwaliteitsvolle diagnostiek (toegepast op teamfunctioneren)
30
2.1 Wie stelt de vraag?............................................................................................................ 30
2.2 Welke vraag? ...................................................................................................................... 31
2.4 Op welke manier informatie verzamelen? ................................................................. 34
2.5 Wat leren we eruit?............................................................................................................ 35
2.6 Hoe en naar wie terugkoppelen? ................................................................................. 36
2.7 Welke strategische beslissingen moeten we nemen? ............................................ 36
3. Deep dive vragenlijstdesign.................................................................................................... 37
3.1 Wie stelt de vraag?............................................................................................................ 38
3.2 Welke vraag? ...................................................................................................................... 38
3.3 Met welke antwoorden?.................................................................................................. 40
3.4 Extra........................................................................................................................................ 41
Hoofdstuk 4: Prestatie management ............................................................................................... 42
1. Inleiding ......................................................................................................................................... 42
1.1 Transitieproces mensgedreven prestatiemanagement systeem......................... 42
1.2 Back to basics (kader) ...................................................................................................... 42
2. Inhoudelijk prestatiemanagement ....................................................................................... 44
3. Welke criteria? ............................................................................................................................ 45
4. Welke methoden? ..................................................................................................................... 46
4.1 Vergelijken............................................................................................................................ 46
4.2 Scoren.................................................................................................................................... 47
4.3 Meten van resultaten ............................................................................................................. 49
5. Wie kan info geven? ................................................................................................................. 49
6. Welke fouten en hoe ermee omgaan? .............................................................................. 50
6.1 Scorings- of beoordelingsfouten .................................................................................... 50
, 6.2 Politiek gedrag ......................................................................................................................... 51
7. Bepalen van prestatiemanagementsysteem .................................................................... 51
8. Oefeningen.................................................................................................................................. 51
Hoofdstuk 5: Selectie ............................................................................................................................. 53
1. Welke vraag? .............................................................................................................................. 53
2. Op welke manier informatie vergaren? .............................................................................. 54
2.1 Meten in kader van selectie ........................................................................................... 54
2.2 Overzicht selectie-instrumenten .................................................................................... 54
2.3 Keuze selectie-instrumenten ........................................................................................... 54
2.4 Interview................................................................................................................................ 59
2.5 Intelligentietest .................................................................................................................... 61
2.6 Persoonlijkheidstest ............................................................................................................ 63
3. Welke strategische beslissingen moeten we nemen? .................................................... 66
4. In welke context? ....................................................................................................................... 67
Hoofdstuk 6: Integratie ......................................................................................................................... 68
1. Inleiding ......................................................................................................................................... 68
2. Holistische kaders rond directietafel ..................................................................................... 69
2.1 Discussies over situaties en oorzaken............................................................................ 69
2.2 Betekenen werk voor HR .................................................................................................. 69
2.3 Validiteit ................................................................................................................................ 70
2.4 Betrouwbaarheid ............................................................................................................... 70
3. Naar een cultuur van meten .................................................................................................. 70
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