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MAN 3025 FINAL EXAM|81 COMPLETE QUESTIONS AND ANSWERS
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MAN 3025 FINAL EXAM|81 COMPLETEQUESTIONS AND ANSWERS
Globalization - -A process of interaction and integration among the people,
companies, and governments of different nations, a process driven by
international trade and investment and aided by information technology.
- Productivity - -Measures the quantity and quality of outputs relative to the
cost of inputs. P= outputs/inputs. [involves both performance effectiveness
and performance efficiency]
- Three classical management approaches - -1. scientific management
2. administrative principles
3. bureaucracy
- Scientific Management - -idea is to improve efficiency and labor
productivity trough scientific methods. (4 guiding principles)
TAYLOR proposed that workers could be "retooled like machines"
1. determine 1 best way.
2. develop rules
3.select and train workers
4.use $$ incentives to encourage productivity.
- Administrative principles - -Focus is primarily on the design and
functioning of the organization as a whole, designed by FAYOL.
gives 5 rules/ duties that support the 4 functions of management: foresight,
organization, command, coordination, & control
- Bureaucracy - -A large, complex organization of appointed officials.
Very efficient and based of principles of logic, order, and legitimate
authority. proposed by WEBER
- Five behavioral management approaches - -1. Organizations as
communities
2. Hawthorne studies
3. Hierarchy of needs
4. Theory X
5. Theory Y
- Organizations as communities (Follet) - -developed the idea that
organizations should be managed as communities with managers and
subordinates working together in harmony.
, - Hawthorne studies - -if you involve people in process, they become more
productive. due to special attention, interesting experience, well treated by
supervisors
"feeling that their work mattered"
- Hierarchy of needs - -MASLOW'S pyramid of human needs, beginning at
the base with physiological needs that must first be satisfied before higher-
level safety needs and then psychological needs become active
1. Self-Actualization needs
2. Esteem needs
3. Social
4. Safety needs
5. Physiological needs
- Theory X - -assumes that workers dislike work, lack ambition, are
irresponsible, resist change, & prefer to be led. by MCGREGOR
- Theory Y - -Assumes that workers are Willing to work, capable of self
control willing to accept responsibility, imaginative and creative, capable or
self-direction. by MCGREGOR
- Quality Management - -all the measures an organization takes to assure
quality. includes quality consciousness and TQM.
- Total quality management (TQM) - -The efforts of all members of an
organization directed towards ensuring that quality in the production of
goods and services is achieved.
- Ethics - -A set of moral principles or values.
"good" or "bad" / "right" or "wrong"
- Code of ethics - -a formal statement of ethical principles and rules of
conduct to properly behave, set within organizations.
- Triple bottom line - -Refers to the economic, environmental and social
performance of the business. 3P's of organizational performance.
- 3P's of organizational performance - -Profit, people, planet
- Sarbanes-Oxley act of 2002 - -ensures the accuracy and fair reporting of
financial statements that are used in a company which are used internally
and may be externally released.
- General (Generational) cohorts - -ppl who were born within a few years of
each other and experience somewhat similar life events during their
formative years.
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