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MAN 3025 Exam 1|135 Questions with Answers
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MAN 3025 Exam 1|135 Questionswith Answers
Intellectual Capital - -the total sum of a workforce's knowledge and ability
that can be used for the organization's benefit
- Workforce Diversity - -creating and maintaining a workforce that is
represented by groups of groups of people of different age groups,
ethnicities, genders, races, religions, and sexual orientations
- Prejudice - -Having preconceived unreasonable attitudes regarding
members of a certain demographic, population, or group.
- Discrimination - -when members of a particular group are given
substandard and unfair treatment in the organization
- Glass Ceiling Effect - -an unseen barrier that stops minority groups and
women from attaining high positions in organizations, despite adequate
experience and qualifications.
- Globalization - -the process by which different countries and regions have
become interdependent in regard to resources, markets, and competition;
driven by new developments in technology
- Portfolio Worker - -a person who can adapt to different jobs and careers
due to possessing many different types of skills
- Organization - -an arrangement of workers who collaborate to accomplish
a collective goal; organizations achieve what one person CAN NOT.
- Open System - -a system that both responds to, and has an effect on its
environment; by taking resources (inputs) and changing them into goods or
services (outputs) for its customers
- Productivity - -the cost of various inputs compared to the value of the
outputs
- Two Main Elements of Productivity - -Efficiency and Effectiveness
- Performance Efficiency (input) - -a measure of input that describes how
well resources were used in completing an objective
- Performance Effectiveness (output) - -a measure of output in the form of a
goal or objective accomplishment
, - Manager - -Supervises employees and also acts as a driving force to direct
and enhance the performance of other workers.
- Administrator - -Manager for a non-profit or government organization
- Levels of Managers - -Supervisors, Middle Managers, Top Managers
- Supervisor - -Lowest level management position; on the front lines, in
charge of managing employees who are not in managerial positions.
- Middle Managers - -Monitor and lead large divisions that are made up of
numerous smaller business units; eg, plant managers, general managers,
and divisional managers
- Top Managers - -in charge of leading and managing either the whole
organization or a large part of it; eg, President, Vice President, CEO
- Types of Managers - -Line Managers, Staff Managers, Functional
Managers, General Managers
- Line Managers - -oversee employees "on the front lines" who create the
goods and/or services; interaction with employees is on a daily basis.
- Staff Managers - -support the line workers with certain tech skills; eg,
director of HR
- Functional Managers - -have expertise in a single area, such as
production, accounting, HR, sales, or marketing
- General Managers - -have an area of responsibility that encompasses
many of the above functional areas
- Upside-Down Pyramid - -Base(top) level- Clients and Customers
Top Middle level- Operating Workers
Lower Mid level- Mid level managers and team leaders
Last(pointed end) - Top Managers
- Management - -Planning, Organizing, Leading, and Controlling
- Planning - -the psychological process of determining appropriate activites
that achieve the objectives and goals of organization
- Organizing - -comes after planning, and is the process of coordinating
financial, physical, and human resources to accomplish the plan in place.
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