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UCF MAN 3025 exam 1-degeorge|Complete Questions & Answers
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UCF MAN 3025 exam 1-degeorge|CompleteQuestions & Answers
________ is having preconceived unreasonable attitudes regarding members
of a certain demographic, population, or group - -Prejudice
- When prejudice becomes active, it turns into _________, a time when
members of a group are given unfair treatment in the organization. - -
Discrimination
- An unseen barrier that stops minority groups and women from attaining
high positions in organizations, despite adequate experience and
qualifications, is: - -Glass Ceiling Effect
- An arrangement of workers who collaborate to accomplish a collective goal
is a: - -Organization
- Since an organization is a system that both responds to and has an effect
on its environment, it is considered an _________ - -Open System
- ____________ is a measure of "input" that describes how well resources were
used in completing an objective - -Performance efficiency
- ____________ is a measure of "output" in a form of a goal or objective
accomplishment - -Performance effectiveness
- The lowest-level management position is that of a: - -supervisor
- ____________have expertise in a single area, such as production,
accounting, human resources, sales, or marketing - -functional managers
- ______________is the psychological process of determining appropriate
activities that achieve the objectives and goals of the organization - -
planning
- Douglas McGregor identifies two main approaches to management: Theory
X and Theory Y. McGregor states that managers who subscribe to either
theory will create a___________ - -self-fulfilling prophecy
- This refers to a field of study that analyzes the way goods and services are
rendered and attempts to improve the process: - -operations management
- This utilizes different management approaches when the situation calls for
it, because there is no 'one size fits all' solution to every problem. - -
contingency thinking
, - This type of organization is based on a structure with a specific hierarchy
of authority, a well-defined division of labor, clear rules and procedures on
behavior and performance, impersonal relationships, and career
advancement based on merit. This classical approach to management is
called: - -Bureaucratic Organization
- Those working in the field of operations management view an organization
as a system, or a set of smaller coordinated parts that work in tandem to
produce a desired result. These smaller coordinated parts of the system are
known as: - -Subsystems
- There are three classical approaches to management, they are: - -
Bureaucratic organization, scientific management and administrative
principles
- Those working in the field of operations management view an organization
as a ________, or a set of smaller coordinated parts that work in tandem to
produce a desired result. - -System
- In the Hawthorne Studies, Elton Mayo led a series of studies that tried to
test the effects of lighting and worker fatigue on _____ - -Worker Productivity
- In order to solve problems and reconcile differences, Mary Parker Follett
believed there should be ________ between managers and employees. - -
Clear lines of communication
- Frederick W. Taylor believed that if employees performed their tasks in the
'best' way, after analyzing the activities and creating an optimal standard
operating procedure, productivity would be increased. This classical
approach to management is called: - -Scientific Management
- In Expectancy Theory, ___________ is the belief that if you do perform, your
performance will be noted and rewarded. - -Instrumentality
- Achievement motivation is most easily demonstrated by examining the
simple formula.... - -Achievement Motivation = nAch - Fear of Failure
- In the job characteristics model, ________ is the degree to which an
employee can perceive the impact of his/her work on the final product, other
employees, or the work environment. - -Task Significance
- In the two-factor theory, _______ are those things that tend to be extrinsic
to the job. When these factors are low, employees tend to report they are
dissatisfied at work. - -Hygeine Factors
, - In the two-factor theory, _______ tend to be intrinsic in nature, and they
have the potential to create satisfaction in employees. - -Motivation Factors
- Maslow referred to the concept of satisfying one need before moving to
another as __________ - -Satisfaction Progression
- __________ primarily focuses on the unfair delivery of resources. - -
Distributive Justice
- In the ERG theory, _______ needs are the highest form of needs - -Growth
- In Maslow's Needs Theory, people are motivated to first satisfy ________
needs. - -Physiological
- __________ is a person's sense of fair treatment so far as it is involved the
communication process. - -Interactional Justice
- This refers to the set of competencies that allow us to perceive,
understand, and regulate emotions in ourselves and others. - -Emotional
Intelligence
- This consists of the attitudes employees hold regarding factors in their
work environment, particularly pay and benefits, the characteristics of the
job, supervision, fellow workers, and opportunities for advancement. - -Job
satisfaction
- Self-Efficacy has three dimensions, these are: - -Magnitude, Strength, and
Generality
- When we observe someone else's behavior, we tend to overestimate the
influence of personality traits and underestimate situational influences. This
is a conclusion of: - -Attribution theory
- When the mind is interpreting and organizing sensations, this is known as:
- -Perception
- This indicates the degree to which one's expectations are widespread
across many situations or restricted to an isolated instance. - -Generality
- This refers to a belief in one's ability to perform a specific activity,
determined primarily by how well the person has learned and practiced the
task: - -Self-efficacy
- This dimension of the Big Five Personality Model represents the degree to
which an individual is dependable or reliable. A person who rates high on this
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