Exam (elaborations)
Health communication exam 1 TCU questions well answered to pass
- Course
- Health communication
- Institution
- Texas Christian University
Health communication exam 1 TCU questions well answered to pass
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Health communication exam 1 TCUquestions well answered to pass
what is health? - correct answer ✔✔"a state of complete physical, mental, and social well- being"
what is communication? - correct answer ✔✔a process involving a sender, receiver, message, and
channel
what is health communication? - correct answer ✔✔"the symbolic processes by which people,
individually and collectively, understand, shape, and accommodate to health and illness"
how much does the U.S. spend on healthcare every year? - correct answer ✔✔$1 trillion
how many deaths are attributable to behavioral or social factors? - correct answer ✔✔1/2
what do health communication researchers aim to do? - correct answer ✔✔improve patient outcomes
through improved communication
challenges in health communication - correct answer ✔✔-demographics and aging US population
-cultural diversity
-traditional vs. alternative approaches
-healthcare research funding, given competing demands for tax dollars
- effects of managed care
- new technology: accessibility and skills
what is health literacy? - correct answer ✔✔" a shared responsibility between patients (or anyone on
the receiving end of health communication) and providers (or anyone on the giving end of health
communication)
,why health literacy matters - correct answer ✔✔-patients need to comprehend information quickly
because face time with doctors is decreasing
-patients and their caregivers must accomplish more tasks independently
-patients have access to a wide array of information and must be active learners
- patients are converting from passive recipients to active consumers of healthcare
challenges health- care providers face in healthcare delivery - correct answer ✔✔- rising costs of
healthcare and competition
-impact of managed care on provider- patient communication
provider perspective - correct answer ✔✔-provider perceptions of patients and communication
- providers ask questions to narrow down probable cause of the patient's condition
- disconnect when physician dismisses information that patient views as important
-age of patient (young or old)
-assisting patient cues and provider expectations
patient perspective - correct answer ✔✔-patient socialization and perception of health and healthcare:
learn from friends, TV, social media health history, gender, economic status, age, all have an effect
-patient expectations: paternalistic vs. consumeristic
schema - correct answer ✔✔mental "templates" that guide behaviors and expectations
patient uncertainty - correct answer ✔✔desire to seek/ avoid information may depend on the condition
patient needs and goals - correct answer ✔✔-need for provider to validate the health concern
-need to reduce fear over possible cause
communication accommodation theory - correct answer ✔✔-convergence: adapt verbal/ nonverbal
communication to emphasize similarities
-divergence: emphasize differences
, -over- accommodation: emphasize differences too much
problematic communication - correct answer ✔✔-providers not listening (rush diagnosis)
-either side controlling the encounter (interrupting, questioning, talking over)
-non- verbals convey control and power (speech, touch, waiting, yielding conversation)
improving communication: advice for providers - correct answer ✔✔-address patient concerns
-employ patient- centered communication
-avoiding interrupting patients, watch nonverbal
-remain up to date with current health issues
-exemplify the 4 components of health literacy
-cultural and conceptual knowledge
-listening and speaking
-writing and reading
-numeracy
improving communication: advice for patients - correct answer ✔✔-take a more active role
-become more knowledgeable about health
-be more assertive
-realize that providers are human and dealing with many pressures
successful patient- provider communication is linked to - correct answer ✔✔-greater satisfaction with
provider
-better compliance with treatment because the treatment will be suited to the patient
-lower incidence of malpractice suits
breaking bad news - correct answer ✔✔-information about a negative health condition
-concern that this may make patient deteriorate further
-provider may alter message depending on sex, age, ethnicity, or education level of patient
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