Summary
Summary Human resources in the hospitality industry
- Course
- Institution
6parts about the human resources in the hospitality industry. Gegeven door meneer Rasson
[Show more]
Seller
Follow
femkeaper
Content preview
Human resources,
,Part 1: The hospitality industry HRM context
Chapter 1: background to the industry’s workforces
Introduction – The industry
To consider an industry’s workforce→examining context & environment on which that
industry is operating. → this context is in constant change because it responds to
unpredictable, external forces (populism, nationalism) → have affected industries &
workforces.
It is not immune to technology → recruitment influenced by online interactions, social
media involvement, take away, self check-in
Customers used to rely on classification systems and brands → now social media at the
heart of business environment (booking.com)
!!!!ALL THESE ELEMENTS HAVE A SIGNIFICANT IMPACT ON HR OF BUSINESS
→ because these elements lead to changing business formats and concepts
WHICH LEADS TO → lifelong/longer careers (doing two or more part-time jobs)
Hotel industry developments
- Consolidation (bringing things together to make it stronger or more organized)
- Brands
- New operating models (franchise, self operated, management contracts)
Hospitality industry economic contribution
- Direct contribution
= immediate economic impact resulting directly from a specific economic
activity.
= includes the value of goods, wages of factory workers
- Indirect contribution
= involves the secondary economic effects that result from the direct economic
activity.
= transportation service, machinery required by the factory
- Induced contribution
= additional economic activity generated by the spending of income earned
directly or indirectly from the economic activity
= it reflects the impact of increased household spending resulting from the
income generated groceries.
These components provide a more comprehensive understanding of the overall
economic impact of a specific activity or investment.
, The hospitality workforce
IT IS BLOODY UNATTRACTIVE/
- Pressure
- Low wages
- Challenge to recruit/unavoidable challenges: working evenings, weekends, bank
holidays, stressful situations
Characteristics of the hospitality workforce
Being fully aware of the different elements and characteristics of the people who make
up that workforce:
- Age: A lot of young people attracted to the sector
- Gender: men (management roles/back-house job) females (customer-facing)
- Transient workers: Individuals who move from 1 location to another temporarily
for work purposes.
- Migrant workers: A person who moves to another country in order to find
employment, in seasonal or temporary work.
- Shortages: absenteeism, aging workforce
- Turnover: HI is known as an industry with very high labour turnover (refers to the
rate at which employees leave a company and are replaced by new employees)
Hospitality industry structural development
One of the most significant developments: development of a multitude of brands +
hospitality organizations have become more market-oriented.
New types of models have impacts on HRM:
- Pubs and bars: brewiers own the pubs. Can be ran by an individual/operating pub
company.
- Franchises: ran by the operator licensed by the franchisor to use the franchisor’s
intellectual property, brand/name/staff… are employed by the operator.
- Consortia: number of individual businesses form a group for marketing and
purchasing proposes. Use the consorium’s intellectual property (websites)
- Marketing groups: business in similar markets may form a marketing group
- Contract/service operators: include hospitality services sector’s biggest
entreprises, employing many thousands of people. Ex; compass group.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller femkeaper. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $13.98. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
68443 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 15 years now