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NRF CUSTOMER SALES & SERVICE REVIEW EXAM WITH ALL ANSWERS.
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NRF CUSTOMER SALES & SERVICE REVIEW EXAM WITH ALL ANSWERS.NRF CUSTOMER SALES & SERVICE REVIEW EXAM WITH ALL ANSWERS.
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NRF CUSTOMER SALES & SERVICEREVIEW EXAM WITH ALL ANSWERS
Retailing nis ncomprised nof nall nof nthe nbusiness nactivities nthat nadd nvalue nto nthe nproducts nand
nservices ncustomers nbuy. nThis nincludes: n
1) nmerchandise nassortment
2) npackaging
3) ncustomer nservice
4) nAll nof nthe nabove n- n ncorrect nanswer- nAll nof nthe nabove
nList nthe nelements nof nthe ndistribution nchannel nin nthe ncorrect norder: nMen nWant nReal nChics n- n
ncorrect nanswer- nManufacturer, nWholesaler, nRetailer, nand nCustomer
nAshley nFurniture nis nan nexample nof nwhat ntype nof nretailer? n- n ncorrect nanswer- nSpecialty nStore
nThe nterms nmultichannel nand nomnichannel nare nvery nsimilar. nWhich nof nthem nplaces nthe nfocus
non ncreating na nseamless ncustomer nexperience? n- n ncorrect nanswer- nOmnichannel
, nThe nmethod nby nwhich nconsumers nacquire nproducts nand nservices? n- n ncorrect nanswer- nRetailing
nThe nchain nof nbusiness nthrough nwhich na ngood nor nservice npasses nuntil nit nreaches nthe nend
nconsumer nis ncalled--- n- n ncorrect nanswer- ndistribution nchannel
nWhich nof nthe nfollowing nproduces nthe nproduct?
1) nDistribution nChannel
2) nmanufacturer
3) nRetailing
4) nRetailer
5) nWholesaler n- n ncorrect nanswer- nManufacturer
nWho nbuy nlarge nquantities nof nproducts nand nresells nthem? n- n ncorrect nanswer- nwholesaler
nWhich nof nthe nfollowing nreceives, nstores, ndisplays, nand npresents nthe nproducts nto ncustomers? n- n
ncorrect nanswer- nretailer
nT/F n(Closeout nstores nare nowned nby nthe nmanufacturer nor nretailer) n- n ncorrect nanswer- nTrue
nGreat ncustomer nservice ncombines:
1) nproblem nsolving
2) nCritical nthinking
3) nProfessionalism
4) nRespect
5) nall nanswers nare ncorrect
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