Why must the client provide documentation? - Answers To keep
their subsidy
To maintain their coverage
Where can you find the documents requested on the Eligibility letter? -
Answers Action: Next Steps
True or False: If the client provides their own income documentation, you
can upload it without checking it. - Answers False
True or False: You only need an ID or Driver's License to verify citizenship.
- Answers False
True or False: Social Security Cards can be used to verify citizenship. -
Answers False
True or False: Marketplace can take just the front of the Permanent
Resident card to verify immigration. - Answers False
, Q&A
What documentation does the client need to provide to prove non-Medicare
coverage? - Answers Letter from Medicare showing no current
coverage.
How do you identify the policy in HealthSherpa is correct? - Answers
FFMID
True or False: Any documents the client texts in to us will automatically be
saved under the policy tab. - Answers False
A state-issued ID would be saved under which document type label in
TLD? - Answers Driver's License
What is the correct order you would comply with the following guidelines? -
Answers 1
Tell the client the call is being recorded.
2
Confirm the client is not already enrolled in a plan.
3
Clarify Tax filing status.
4
Verify Estimated Income.
5
Gather client information.
6
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