PGA PGM 3.0 - Level 3 Practice Questions
And Answers. Updated And Verified.
When should a manager address performance gaps if an issue arises regarding a performer's
work? - AnswerIf a gap arises, address the gap as soon as possible.
How should the complexity of a task be handled if a performer...
PGA PGM 3.0 - Level 3 Practice Questions
And Answers. Updated And Verified.
When should a manager address performance gaps if an issue arises regarding a performer's
work? - Answer✔If a gap arises, address the gap as soon as possible.
How should the complexity of a task be handled if a performer is learning something new? -
Answer✔Start simply, basics first.
What expectations should a manager's performance standards reflect? - Answer✔Quality,
timeliness, and initiative
What element of the performance system describes the job task? - Answer✔Performance
expectations
What is the recommended guideline a manager should use if an employee's actual performance
differs from expected performance? - Answer✔The performance system
How should resources be allocated to avoid overwhelming a performer? - Answer✔Make
performer aware of available recourses. Involve performer in allocation.
What types of resources are needed to carry out the facility's mission and financial goals? -
Answer✔Material, physical, human, financial, and time based
The golf shop merchandise operation is underperforming to revenue projections and inventory
management challenges are occurring. What type of resources could best resolve these
problems? - Answer✔Material, physical, and human
Which element of the performance system is being utilized when managers communicate the
information needed for a performer to complete a task? - Answer✔Performance expectations
Why would an audible thermometer need to be used to identify the appropriate temperature
of food related to input? - Answer✔Audible thermometer is cue for action. Input is signal for
action. Consists of cues that are presented in the system.
A hydraulic leak is discovered when using a triplex mower on the greens. What type of input
amplifier can be implemented to minimize the problem? - Answer✔Provide on the spot
coaching, develop a checklist, or job aide that is easily accessible
What is defined as the information, circumstances, or events that signal a performer to tale the
appropriate action? - Answer✔Input
When conducting a junior event, twenty juniors pre-registered and forty-five attended on the
day of the event. This prompted the facility to increase the professional staff by two teachers to
accommodate the volume of juniors. In this example, what type of input signaled appropriate
action? - Answer✔Circumstance
What should a manager do when a performer has difficulty recognizing when to take action on
a specific task? - Answer✔The manager may need to amplify the input to make sure that is it
noticed.
What type of consequence happens when a chef experiences gratification after presenting an
elegant surf and turf dinner during the ladies' member-guest event? - Answer✔Internal
(psychological)
A team member who set the hole locations accurately and efficiently is assigned to routinely
complete this maintenance task. What is the potential result of this situation. -
Answer✔Positive consequence
An employee is repeatedly late for the morning shift. The supervisor reassigns this person to
the afternoon shift. What is the problem with this scheduling adjustment? - Answer✔Action
and consequence are misaligned. The desired reinforcement will not appear.
Cheryl, Maggie, and Rosa are all assigned to work in the bag room a few days a week. Maggie
and Rosa are assigned to weekday shifts and Cheryl works the weekend. Both Maggie and Rosa
have cleaned up the messy bag room upon return to work on Mondays. They do not
understand why Cheryl is allowed to leave work without cleaning the bag room. What
performance element needs to be addressed to resolve this issue. - Answer✔Feedback
A member attempts to return a golf shirt and demands a cash refund. The assistant
professional insists on following the established return policy for exchange. The member
complains to the head professional, who then reprimands the assistant. Which element of the
performance system is misaligned in this situation? - Answer✔Feedback
An employee is struggling to develop relationships with the club members. The PGA General
Manager should schedule this employee to shadow a top performer during their shifts. What
type of feedback is shown in this example? - Answer✔Present feedback in a timely manner.
Numerous members complain about the conditions and speed of the greens after weekend
play. The PGA General Manager meets with the golf course Superintendent at Friday's staff
meeting regarding this issue. What is the potential problem with this situation? - Answer✔Not
presenting feedback in a timely manner.
The costs of goods sold in a golf shop has increased significantly over the past fiscal year. As the
PGA General Manager, you meet with your merchandise operations team to formulate a plan
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