Summary
Samenvatting Communicatieve Vaardigheden graduaat Orthopedagogie
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Samenvatting Communicatieve Vaardigheden van het graduaat Orthopedagogie aan de AP Hogeschool te Antwerpen
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2 reviews
By: rebeccaweckseler • 2 year ago
By: annrutten • 3 year ago
Incomplete. Not everything is covered.
By: hellostudent • 3 year ago
The summary is also from the academic year 2019-2020 of the AP Hogeschool. Some teachers put other emphasis. For my exam, this summary was more than complete.
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, COMMUNICATIEVE VAARDIGHEDENINHOUDSOPGAVE
Communicatie........................................................................................................ 4
Referentiekader...................................................................................................... 4
Kanalen.................................................................................................................. 5
Verbaal................................................................................................................ 5
Woorden........................................................................................................... 5
Paralinguaal..................................................................................................... 5
Non-verbaal......................................................................................................... 5
De dragers van non-verbale informatie............................................................5
Functies van non-verbale signalen...................................................................5
Misleidende gebaren........................................................................................ 6
Feedback................................................................................................................ 6
Definitie............................................................................................................... 6
Positieve feedback........................................................................................... 6
Doelen/functies................................................................................................... 6
Regels................................................................................................................. 7
Geven............................................................................................................... 7
Ontvangen....................................................................................................... 7
Johari window...................................................................................................... 8
Gesprekstechnieken............................................................................................... 9
Basisvaardigheden.............................................................................................. 9
Luisteren.......................................................................................................... 9
Veelgemaakte luisterfouten........................................................................10
Matchen en mismatchen............................................................................. 10
Matchen................................................................................................... 10
Mismatchen............................................................................................. 10
Empathie........................................................................................................ 10
Respect en acceptatie.................................................................................... 10
Echtheid......................................................................................................... 11
Vragen stellen................................................................................................... 12
Functie van vragen........................................................................................ 12
Eisen voor goede vraag.................................................................................. 12
Vragen stellen................................................................................................ 12
Open vragen............................................................................................... 12
Gesloten vragen.......................................................................................... 12
E-in vragen.................................................................................................. 12
2
, COMMUNICATIEVE VAARDIGHEDEN
E-ex vragen................................................................................................. 13
Samenvatten..................................................................................................... 14
Functies van samenvatten............................................................................. 14
3 vormen........................................................................................................ 14
Herhalen..................................................................................................... 14
Samenvatten............................................................................................... 14
Parafraseren................................................................................................ 14
Tips................................................................................................................ 15
Valkuilen........................................................................................................ 15
Actief luisteren.................................................................................................. 16
Voordelen....................................................................................................... 16
Confronteren..................................................................................................... 17
Vormen en gradaties...................................................................................... 17
Richtlijnen...................................................................................................... 17
Provocatief coachen....................................................................................... 17
Hoe?............................................................................................................ 17
Voordelen.................................................................................................... 18
Adviesgesprek................................................................................................... 19
Probleemoplossend gesprek..........................................................................19
Diagnose recept model............................................................................... 19
Participatiemodel........................................................................................ 19
Exploreren van het probleem...................................................................19
Oplossen van het probleem.....................................................................19
Exploreren van het probleem...................................................................19
Oplossen van het probleem.....................................................................19
Formule.......................................................................................................... 19
Slechtnieuwsgesprek......................................................................................... 20
Doel................................................................................................................ 20
Vermijdingsreacties........................................................................................ 20
Reacties......................................................................................................... 20
Fasen.............................................................................................................. 20
Meedelen van het slechte nieuws...............................................................20
Frustratievermindering............................................................................... 20
Probleemoplossing...................................................................................... 20
Vaardigheden................................................................................................. 21
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