WGU D390 Intro to Health and Human
Services Questions and Answers
A 33-year-old client presents to a local hospital complaining of a severe and sudden
difficulty breathing. After running some tests, the doctor shares with the patient that she
is having an asthma attack. What type of care should this patient receive? - ANS-Acute
care
A 74 year- old-male is discharged from the local hospital after undergoing open heart
surgery. He doesn't have any family to assist with his recovery. He requires round-the-
clock monitoring, wound care, and bathing. Which facility should the client be referred to
based on his condition? - ANS-Long-term care facility
A 74-year-old presents to the clinic with his wife. She begins explaining that her
husband is becoming more forgetful and not speaking. His physician refers him to a
neurologist.How can a human services representative support this couple?
Provide the client's wife with printed material about dementia and follow up after being
seen by the neurologist.
Ask to speak to the client's wife privately about his memory loss.
Listen to the wife's concerns and then explain the recommended next steps to sup -
ANS-Listen to the wife's concerns and then explain the recommended next steps to
support her husband.
A chronic disability is - ANS-a chronic disease that requires ongoing medical attention
and lasts at least one year, though it may last until a client's death.
A doctor discusses various treatment options with a patient using plain language and
outlines the advantages and disadvantages of each with facts. Which attribute
describes this relationship-building technique for establishing trust with patients? - ANS-
Logic
A patient is instructed to change their diet to reduce the severity of their heart disease
and diabetes. This patient states that they do not like many healthy foods. The patient
lives in a neighborhood where there are no grocery stores nearby and does not have a
car.What techniques can the provider use to encourage the patient to improve their
dietary efforts? - ANS-Provide the patient with a comprehensive list of potential foods
they can eat
A physical or mental impairment that substantially limits one or more major life activities
for a short period of time is known as a ___________ disability. - ANS-The ADA
provides one broad definition of disability as "a physical or mental impairment that
substantially limits one or more major life activities". Temporary disabilities generally
only affect a person for a short period of time.
, A physical or mental impairment that substantially limits one or more major life activities
is known as a ___________ - ANS-Permanent disability.
A primary care provider begins a patient visit by asking "Are you feeling well?" and "Do
you have any concerns?" What relationship-building technique would improve this
interaction? - ANS-Using open-ended questions
Accessible services allow carehours, and telehealth. - ANS-to be available on various
platforms to meet a patient's needs and wants, including telephone, email, extended in-
person
Accountable Care Organizations (ACO): - ANS-Accountable Care Organizations are a
specific example of a care coordination system used by the Centers for Medicare and
Medicaid Services (CMS) for Medicare and Medicaid patients
Advocacy groups offer many advantages for those with chronic illnesses, such as -
ANS-support networks, resources, and a voice in the policy-making process.
An 80-year-old client with dementia develops diabetes. Her son wants to admit her to a
nursing home facility to care for her, but she demonstrates resistance after her son's
recommendation. The primary care doctor prescribed medications and a strict diet. Two
weeks later the client returns to the clinic with her son, who states she has not been
taking the medicine or following the diet.How can the healthcare professional assist this
client and her son? - ANS-Refer a home health nurse to the client's residence to
educate the client and provide medical support as needed.
Antonio, a transplant coordinator, is meeting with Darius. Darius is going to donate one
of his kidneys to his father and is expressing concerns regarding the coordination of his
appointments prior to the procedure. Antonio carefully walks Darius through a step-by-
step plan of every appointment and the reason it was scheduled at the time it was.
Which technique did Antonio demonstrate? - ANS-logic. The professional demonstrates
logic when they convey to a client that they have both the ability to properly treat them
and the ability to use sound judgment and reasoning to make decisions.
Any healthcare system has prevention and care as its basic purpose and includes the
same basic parts: - ANS-patients, governmental agencies, providers, private
organizations, nonprofit organizations, insurance companies, employers, and public
services.
Breakdowns in communication, including those stemming from biases a person may
have, can cause distrust between a professional and client, preventing optimal care
from occurring. - ANS-
care coordinator - ANS-a health and human services professional trained to help
individuals manage the continuum of care
Services Questions and Answers
A 33-year-old client presents to a local hospital complaining of a severe and sudden
difficulty breathing. After running some tests, the doctor shares with the patient that she
is having an asthma attack. What type of care should this patient receive? - ANS-Acute
care
A 74 year- old-male is discharged from the local hospital after undergoing open heart
surgery. He doesn't have any family to assist with his recovery. He requires round-the-
clock monitoring, wound care, and bathing. Which facility should the client be referred to
based on his condition? - ANS-Long-term care facility
A 74-year-old presents to the clinic with his wife. She begins explaining that her
husband is becoming more forgetful and not speaking. His physician refers him to a
neurologist.How can a human services representative support this couple?
Provide the client's wife with printed material about dementia and follow up after being
seen by the neurologist.
Ask to speak to the client's wife privately about his memory loss.
Listen to the wife's concerns and then explain the recommended next steps to sup -
ANS-Listen to the wife's concerns and then explain the recommended next steps to
support her husband.
A chronic disability is - ANS-a chronic disease that requires ongoing medical attention
and lasts at least one year, though it may last until a client's death.
A doctor discusses various treatment options with a patient using plain language and
outlines the advantages and disadvantages of each with facts. Which attribute
describes this relationship-building technique for establishing trust with patients? - ANS-
Logic
A patient is instructed to change their diet to reduce the severity of their heart disease
and diabetes. This patient states that they do not like many healthy foods. The patient
lives in a neighborhood where there are no grocery stores nearby and does not have a
car.What techniques can the provider use to encourage the patient to improve their
dietary efforts? - ANS-Provide the patient with a comprehensive list of potential foods
they can eat
A physical or mental impairment that substantially limits one or more major life activities
for a short period of time is known as a ___________ disability. - ANS-The ADA
provides one broad definition of disability as "a physical or mental impairment that
substantially limits one or more major life activities". Temporary disabilities generally
only affect a person for a short period of time.
, A physical or mental impairment that substantially limits one or more major life activities
is known as a ___________ - ANS-Permanent disability.
A primary care provider begins a patient visit by asking "Are you feeling well?" and "Do
you have any concerns?" What relationship-building technique would improve this
interaction? - ANS-Using open-ended questions
Accessible services allow carehours, and telehealth. - ANS-to be available on various
platforms to meet a patient's needs and wants, including telephone, email, extended in-
person
Accountable Care Organizations (ACO): - ANS-Accountable Care Organizations are a
specific example of a care coordination system used by the Centers for Medicare and
Medicaid Services (CMS) for Medicare and Medicaid patients
Advocacy groups offer many advantages for those with chronic illnesses, such as -
ANS-support networks, resources, and a voice in the policy-making process.
An 80-year-old client with dementia develops diabetes. Her son wants to admit her to a
nursing home facility to care for her, but she demonstrates resistance after her son's
recommendation. The primary care doctor prescribed medications and a strict diet. Two
weeks later the client returns to the clinic with her son, who states she has not been
taking the medicine or following the diet.How can the healthcare professional assist this
client and her son? - ANS-Refer a home health nurse to the client's residence to
educate the client and provide medical support as needed.
Antonio, a transplant coordinator, is meeting with Darius. Darius is going to donate one
of his kidneys to his father and is expressing concerns regarding the coordination of his
appointments prior to the procedure. Antonio carefully walks Darius through a step-by-
step plan of every appointment and the reason it was scheduled at the time it was.
Which technique did Antonio demonstrate? - ANS-logic. The professional demonstrates
logic when they convey to a client that they have both the ability to properly treat them
and the ability to use sound judgment and reasoning to make decisions.
Any healthcare system has prevention and care as its basic purpose and includes the
same basic parts: - ANS-patients, governmental agencies, providers, private
organizations, nonprofit organizations, insurance companies, employers, and public
services.
Breakdowns in communication, including those stemming from biases a person may
have, can cause distrust between a professional and client, preventing optimal care
from occurring. - ANS-
care coordinator - ANS-a health and human services professional trained to help
individuals manage the continuum of care
