ICDC Business Administration Sample Exam
Questions with Answers Verified 100% Correct
The ABC Company publishes an incorrect statement about the quality of the Marston
Company's product. As a result, Marston's sales have dramatically decreased. This is
an example of a legal tort related to
defamation.
The best way for Melissa to determine if her company will pay the tuition for the class
that she is taking at the community college is by
reading the employee handbook.
Jack says to Wendi, "If I understand you correctly, you are saying that you want to
change the format of the inventory report so it will be easier for the managers to
analyze." What communication technique is Jack using to clarify Wendi's suggestion?
Paraphrasing
To defend your ideas in an objective and respectful way, you should
present facts that support your point of view.
What is a key to effective note-taking?
Active listening
When writing a persuasive business message, you should remember to
describe the benefits to the audience.
Identify the type of analytical report that is most likely to contain the following
information: "By taking the necessary steps to appeal to the 18- to 30-year-old market
in the northwest region, we are likely to increase sales by 10 percent."
, Opportunity assessment
When developing an analytical report about a problem that the business is facing, the
writer should conclude the report by
recommending solutions.
Liam wrote and submitted a report to management describing relationships between
actions and the probable results of those actions. What type of research report has
Liam written?
Cause and effect
By consistently striving to solve customers' problems quickly, employees are
demonstrating their
commitment to provide excellent service.
The Walt Disney Company pledges to provide "quality entertainment for the whole
family." This is an example of a company's
brand promise.
What type of divisional structure is most appropriate for a company that sells lumber
products to home builders, home-improvement retailers, retail display-case
manufacturers, and furniture producers?
Customer type
What social factor has prompted many companies in the U.S. and abroad to include
bilingual labels on their products and bilingual signs in their business facilities?
Demographic shifts
When a small business purchases insurance to protect itself from losses associated
with flooding and hurricanes it is
Questions with Answers Verified 100% Correct
The ABC Company publishes an incorrect statement about the quality of the Marston
Company's product. As a result, Marston's sales have dramatically decreased. This is
an example of a legal tort related to
defamation.
The best way for Melissa to determine if her company will pay the tuition for the class
that she is taking at the community college is by
reading the employee handbook.
Jack says to Wendi, "If I understand you correctly, you are saying that you want to
change the format of the inventory report so it will be easier for the managers to
analyze." What communication technique is Jack using to clarify Wendi's suggestion?
Paraphrasing
To defend your ideas in an objective and respectful way, you should
present facts that support your point of view.
What is a key to effective note-taking?
Active listening
When writing a persuasive business message, you should remember to
describe the benefits to the audience.
Identify the type of analytical report that is most likely to contain the following
information: "By taking the necessary steps to appeal to the 18- to 30-year-old market
in the northwest region, we are likely to increase sales by 10 percent."
, Opportunity assessment
When developing an analytical report about a problem that the business is facing, the
writer should conclude the report by
recommending solutions.
Liam wrote and submitted a report to management describing relationships between
actions and the probable results of those actions. What type of research report has
Liam written?
Cause and effect
By consistently striving to solve customers' problems quickly, employees are
demonstrating their
commitment to provide excellent service.
The Walt Disney Company pledges to provide "quality entertainment for the whole
family." This is an example of a company's
brand promise.
What type of divisional structure is most appropriate for a company that sells lumber
products to home builders, home-improvement retailers, retail display-case
manufacturers, and furniture producers?
Customer type
What social factor has prompted many companies in the U.S. and abroad to include
bilingual labels on their products and bilingual signs in their business facilities?
Demographic shifts
When a small business purchases insurance to protect itself from losses associated
with flooding and hurricanes it is
