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MSSC SAFETY ASSESSMENT 336 EXAM QUESTIONS WITH CORRECT ANSWERS – LATEST UPDATE
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MSSC SAFETY ASSESSMENT 336 EXAM QUESTIONS WITH CORRECT ANSWERS – LATEST UPDATE
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MSSC SAFETY ASSESSMENT 336 EXAM QUESTIONSWITH CORRECT ANSWERS – LATEST UPDATE
1. An Customer Is A Person Or Organization That Receives Services Or Products In Exchange For
Compensation.
a) Internal
b) External
c) In-House
d) Departmental -Ans-External
2. Improving External Customer Satisfaction Is The Main Objective Of .
a) Customer Service Department.
b) Retired Employees
c) Maintenance Departments
d) Hr Departments. -Ans-Customer Service
3. Vendors Could Be Considered What Type Of Customer?
a) Main
b) Substantial
c) Internal
d) External -Ans-External
4. Customer Satisfaction Should Always Be The First Objective Considered When
Developing .
a) Vendors
b) New Or Improved Products
c) Teamwork
d) Training Matrix -Ans-New Or Improved Products
5. The Of The Product Describes The Features Requested For The Product To
Perform The Tasks For Which It Was Intended.
a) Form
b) Function
c) Cost
d) Utilization -Ans-Function
6. Product Designers Should Always Consider The Effects Of Tooling Design And Cost
During .
a) Prototype Development
b) Process Capability Studies
c) Team Kickoff Meetings
d) Maintenance Of A Machine -Ans-Prototype Development
7. Product Design Teams Should Provide An Environment That Encourages .
,a) Criticize Other Team Members At Any Time
b) Add Their Design Ideas Freely
c) Attend Meetings Whenever They Are Available
d) Report Team Meetings To The Boss -Ans-Add Their Design Ideas Free
8. Teamwork, Concurrent Engineering, Tools And Techniques Are Needed In Order To
Make .
a) Product Introduction
b) Sales
c) Product Scam Prevention Efforts
d) Safety Tests -Ans-Product Introduction
9. Engineers Working With Manufacturing To Become Aware Of Tooling Limitations And
Other Problems That May Increase Production Time And Cost Is An Example Of
.
a) Brainstorming
b) Product Analysis
c) Concurrent Engineering
d) Production Processing -Ans-Concurrent Engineering
10. Is A Design Methodology That Designs Features Into The Product That Makes It
Cheaper To Manufacture, While Maintaining Its Ability To Perform Its Intended Function.
a) Design For Manufacturing And Assembly (Dfma)
b) Design Criteria And Performance (Dcp)
c) Design, Manufacture, Deliver (Dmd)
d) Design For Production And Performance (Dpp) -Ans-Design For Manufacturing And
Assembly (Dfma)
11. To Be Successful Must Be Tied To The Company's Business Plan.
a) Team Goals
b) Donations To The Community
c) The Stock Market
d) Cross-Training Assignments -Ans-Team Goals
12. A Team Should Develop A Spending Plan As Part Of Their Decision Making Process
.
a) To Ensure That They Do Not Exceed The Amount Of Money Allocated To The Project
b) To Ensure That They Use All The Money Allocated To The Project
c) In Case They Are Audited
d) Because It Is A Requirement Of All Teams -Ans-To Ensure That They Do Not Exceed The
Amount Of Money Allocated To The Project
13. Supervisors Should Set Measurable Objectives To Have A Way To .
a) Eliminate The Need To Review Employees
b) Limit The Number Of Employees Who Can Receive A Bonus
c) Have Good Performance Criteria For Review Of Employee Performance
,d) Have A Way To Collect Data To Satisfy Management Reports -Ans-Have Good
Performance Criteria For Review Of Employee Performance
14. People Working Together Discussing Issues And Making Decisions Are Key Elements Of
A .
a) Successful Work Group
b) Spc Program
c) Jit Process
d) Histogram -Ans-Successful Work Group
15. Company Objectives And Production Goals Are Important Pieces Of Data To
.
a) Retired Employee
b) Forklift Training Certification Data
c) Self-Directed Work Team
d) Predictive Maintenance Program -Ans-Self-Directed Work Team
16. Promoting Competition Among Teams Or Departments .
a) Helps Management Set Their Own Goals
b) Helps Establish The Baseline To Set Team Goals
c) Is A Reason To Set Measurable Team Goals
d) Is Not A Reason To Set Measurable Team Goals -Ans-Is Not A Reason To Set Measurable
Team Goals
17. Top Level Management Must Support A Team For It To Be .
a) Successful
b) Ratified
c) Certified
Fully Staffed -Ans-Successful
18. When A Team Sets Objectives That They Wish To Accomplish, Care Should Be Taken To
Ensure That These Objectives Are .
a) Aggressive
b) Predictable
c) Measurable
d) Justifiable -Ans-Measurable
19. To Ensure That A Team Has Meetings, Rules For Team Behavior Should
Be Enforced.
a) Weekly
b) Unproductive
c) Productive
d) Long -Ans-Productive
20. The First Step In A Team Development Process Is An Awkward Stage For The Team
Members Called .
, a) Storming
b) Norming
c) Performing
d) Forming -Ans-Forming
21. When a team is formed to tackle a problem, .
a) Supervisor Is Placed In Charge
b) Set Of Guidelines Is Supplied To Guide Decisions
c) Cost Evaluation Is Performed To Justify Their Work
d) Team Kickoff Meeting Is Held To Get Everyone Up To Speed On The Task And Meet Each
Other -Ans-Team Kickoff Meeting Is Held To Get Everyone Up To Speed On The Task And
Meet Each Other
22. Is A Technique Teams Use For Generating As Many Ideas As
Possible.
a) Storming
b) Norming
c) Brainstorming
d) Pareto Principle -Ans-Brainstorming
23. During A Team Meeting, Any Solutions To The Problem Being Discussed That Do Not
Meet One Or More Of The Must-Have Criteria Should Be .
a) Discussed Fully
b) Tabled To A Later Meeting
c) Given Equal Consideration
d) Eliminated -Ans-Eliminated
24. Customer Service Refers To People And Other Resources A Company Devotes To
.
a) Assisting Customers
b) Product Design
c) Sales
d) Cost Analysis -Ans-Assisting Customers
25. In Customer Service, It Is Important To .
a) Never Admit Being At Fault
b) Look Into The Customer's Problem, Find A Solution, And Follow Through
c) Make The Customer Admit To Being At Least Partially At Fault
d) Make The Customer Like You Even It It Means Placing The Blame On Someone Else In
The Organization -Ans-Look Into The Customer's Problem, Find A Solution, And Follow
Through
26. Teams Should Strictly Enforce Rules About To Minimize Conflict.
a) Attendance
b) Arguing
c) Goal Setting
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