Notes and gathered most asked exam questions,
Exams are answered in detail and some give different ways to answer, which is useful for assignments.
There are old exam questions compiled and then specific exams worked out are:
May 2019
Oct 2019
May 2018
Oct 2018
2x Assignments
Name and discuss the five Thomas-Kilmann modes of conflict
handling/management styles.
1. Competing - assertive and uncooperative: purses own concerns at the other person’s
expense; power-oriented: uses whatever power seems appropriate to win one’s own
position
✓ Not used by skilled negotiators
✓ When quick, decisive action is vital
✓ When issues are important and where unpopular courses of action need implementing
✓ When issues are vital to organisational welfare
✓ When you know you are right
✓ To protect yourself against people who take advantage on non-competitive behaviour
2. Collaborating - assertive and co-operative: attempts to work with the other person to find some
solution which fully satisfies both parties; involves identifying underlying concerns of both parties.
✓ To find integrative solutions w/o compromising either sets of concerns
✓ When your objective is to learn the other parties views
✓ To merge insights from people with different perspectives on a problem
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