and Firm Value Questions and Answers
list the primary activities in the value chain - answer inbound logistics, operations,
outbound logistics, marketing, and service
list the secondary activities in the value chain - answer procurement, information
technology, human resources management, and infrastructure
inbound logistics - answer the activities associated with receiving and storing raw
materials and other partially completed materials and distributed those materials to
manufacturing when and where they are needed
operations - answer activities that transfers inputs into finished goods and services
(e.g., turning wood into furniture for a furniture manufacturer)
outbound logistics - answer activities that warehouse and distribute the finished
goods to the customers
marketing and sales activities - answer identifies the needs and wants of customers
to help attract them to the firm's product and, thus, buy them
service activities - answer provides the support of customers after the products and
services are sold to them (e.g., warranty, repairs, parts, instruction manuals, etc.)
firm infrastructure - answer activities are all of the activities needed to support the
firm, including the CEO and the finance, accounting, and legal departments
human resource management - answer activities include recruiting, hiring, training,
and compensating employees
technology - answer activities include all of the technologies necessary to support
value-creating activities. These technologies also include research and development to
develop new products or determine ways to produce products at a cheaper price
procurement - answer activities involve purchasing inputs such as raw materials,
supplies, and equipment
certified information systems auditor (CISA) - answer the CISA designation identifies
those professionals possessing IT audit, control, and security skills. Generally, CISA's
will perform IT audits to evaluate the accounting information system's internal control
design and effectiveness