RELIAS- Crisis Management Basics
Study Guide Exam.
Josie was approaching Leonard who was physically agitated and cursing. What should she AVOID doing
when trying to support Leonard? - CORRECT ANSWER Making steady eye contact and standing with a
squared off stance
Helping the client regain a sense of ______ is the immediate goal of crisis intervention. - CORRECT
ANSWER Safety and support
After a crisis has passed, it is best to limit the amount of discussion about the crisis. - CORRECT ANSWER
False
When is the best time to develop a crisis intervention plan? - CORRECT ANSWER Before a crisis develops
The three defining components of a crisis include an imbalanced state, a stressful event, and ________. -
CORRECT ANSWER A decrease in functioning.
Which of the following is included in a crisis intervention plan? - CORRECT ANSWER A list of social
supports and their contact information
When a person is experiencing a full-blown crisis, which strategy should you use FIRST to help de-
escalate the situation? - CORRECT ANSWER Active listening
Even when there are no signs of crisis, what can you do to help prevent the development of crises in
vulnerable clients? - CORRECT ANSWER Increase their ability to use coping skills to manage everyday
problems and stress.
Lucy lowered her voice and kept her facial expression relaxed and calm while helping her client who was
experiencing a crisis. What crisis intervention skill is Lucy demonstrating? - CORRECT ANSWER
Paraverbal communication
Study Guide Exam.
Josie was approaching Leonard who was physically agitated and cursing. What should she AVOID doing
when trying to support Leonard? - CORRECT ANSWER Making steady eye contact and standing with a
squared off stance
Helping the client regain a sense of ______ is the immediate goal of crisis intervention. - CORRECT
ANSWER Safety and support
After a crisis has passed, it is best to limit the amount of discussion about the crisis. - CORRECT ANSWER
False
When is the best time to develop a crisis intervention plan? - CORRECT ANSWER Before a crisis develops
The three defining components of a crisis include an imbalanced state, a stressful event, and ________. -
CORRECT ANSWER A decrease in functioning.
Which of the following is included in a crisis intervention plan? - CORRECT ANSWER A list of social
supports and their contact information
When a person is experiencing a full-blown crisis, which strategy should you use FIRST to help de-
escalate the situation? - CORRECT ANSWER Active listening
Even when there are no signs of crisis, what can you do to help prevent the development of crises in
vulnerable clients? - CORRECT ANSWER Increase their ability to use coping skills to manage everyday
problems and stress.
Lucy lowered her voice and kept her facial expression relaxed and calm while helping her client who was
experiencing a crisis. What crisis intervention skill is Lucy demonstrating? - CORRECT ANSWER
Paraverbal communication
