CNA chapter 2 Exam Questions and Answers (2025) (Verified Answers)

When should unsafe conditions be reported? (A) When it looks likely that the facility will be involved in a lawsuit (B) Before accidents occur (C) Only if a resident wants to complain about something (D) Whenever the nursing assistant has some extra time - (B) Before accidents occur Which of the following is an example of objective information? (A) "Mrs. Johnson says she has a rash on her torso." (B) "There are raised, red marks the size of pinpricks on Mrs. Johnson's torso." (C) "Mrs. Johnson must have a rash because she said that she's itchy." (D) "Mrs. Johnson needs some lotion." - (B) "There are raised, red marks the size of pinpricks on Mrs. Johnson's torso." What is a proper way for a nursing assistant (NA) to respond if a resident does not hear her or does not understand her? (A) The NA should speak more quickly. (B) The NA should speak more softly or whisper. (C) The NA should speak slowly and clearly. (D) The NA should shout. - (C) The NA should speak slowly and clearly. Which of the following is an example of a barrier to communication? (A) NA uses medical terminology with the resident. (B) NA asks the resident to repeat a sentence. (C) NA speaks the same language as the resident. (D) NA speaks clearly using a professional tone of voice. - (A) NA uses medical terminology with the resident. Which of the following are ways for NAs to avoid barriers to communication? (A) The NA should use slang so that the resident understands more easily. (B) The NA should respond with "Why?" when resident makes a statement. (C) The NA should use medical terms when talking with the resident so the resident will more easily understand his condition. (D) The NA should ask open-ended questions that require more than yes or no responses. - (D) The NA should ask open-ended questions that require more than yes or no responses. Why is it important for an NA to consider a resident's cultural background when communicating with him? (A) It is not important to consider cultural background. (B) Because the resident will certainly want to tell stories about his culture. (C) Because the NA might know somebody with the same background and she can tell the resident about that person. (D) Because cultural background helps determine how people communicate and can help the NA communicate better with the resident - (D) Because cultural background CNA chapter 2 Exam Questions and Answers (2025) (Verified Answers) helps determine how people communicate and can help the NA communicate better with the resident Which of the following senses is not used in making observations? (A) Sight (B) Touch (C) Smell (D) Taste - (D) Taste With whom should nursing assistants use medical terms and abbreviations? (A) Residents (B) Nurses (C) Residents' friends (D) Visitors - (B) Nurses