Réponses
US119471 Use language and communication in occupational learning programmes
- Cours
- Établissement
Attached please find my own personal completed unit. I hope this helps you in understanding how to complete this unit.
[Montrer plus]
5 revues
Par: doreenjood • 1 mois de cela
Par: chantelledebruin1 • 2 année de cela
Par: lianieunisa • 2 année de cela
Par: tanyavandenberg1 • 2 année de cela
Par: chlohoward • 3 année de cela
Vendeur
S'abonner
TeflQueen
Avis reçus
Aperçu du contenu
Unit Standard number 119471Use language and communication in occupational learning programmes
Please complete Activity 1: (Page 68-71)
THE TROUBLES OF SHOPPING IN RUSSIA
by Dev Murarka
A large crowd gathered outside a photographic studio in Arbat Street, one of the busiest shopping
streets in Moscow, recently. There was no policeman within sight and the crowd was blocking the
pavement. The centre of the attraction – and amusement – was a fairly well-dressed man, perhaps
some official, who was waving his arm out of the ventilation window of the studio and begging to be
allowed out. The woman in charge of the studio was standing outside and arguing with him. The man
had apparently arrived just when the studio was about to close for lunch and insisted upon taking
delivery of some prints, which had been promised, to him.
He refused to wait so the staff had locked the shop and gone away for lunch. The incident was an
extreme example of a common attitude in service industries in the Soviet Union generally, and
especially in Moscow. Shop assistants do not consider the customer as a valuable client but as a
nuisance of some kind who has to be treated with little ceremony and without much concern for his
requirements.
For nearly a decade, the Soviet authorities have been trying to improve the service facilities. More
shops are being opened, more restaurants are being established and the press frequently runs
campaigns urging better service in shops and places of entertainment. It is all to no avail. The main
reason for this is shortage of staff. Young people are more and more reluctant to make a career in
shops, restaurants and other such establishments. Older staff are gradually retiring and this leaves a
big gap. It is not at all unusual to see part of a restaurant or a shop roped off because there is nobody
available to serve. Sometimes, establishments have been known to be closed for several days
because of this.
One reason for the unpopularity of jobs in the service industries is their low prestige. Soviet papers
and journals have reported that people generally consider most shop assistants to be dishonest and
this conviction remains unshakeable. Several directors of business establishments, for instance, who
are loudest in complaining about shortage of labour, are also equally vehement that they will not let
their children have anything to do with trade.
The greatest irritant for the people is not the shortage of goods but the time consumed in hunting for
them and queuing up to buy them. This naturally causes ill-feeling between the shoppers and the
assistants behind the counters, though often it may not be the fault of the assistants at all. This, too,
damages hopes of attracting new recruits. Many educated youngsters would be ashamed to have to
behave in such a negative way.
Rules and regulations laid down by shop managers often have little regard for logic or convenience.
An irate Soviet journalist recently told of his experiences when trying to have an electric shaver
repaired. Outside a repair shop he saw a notice: 'Repairs done within 45 minutes.' After queuing for
45 minutes he was asked what brand of shaver he owned. He identified it and was told that the shop
only mended shavers made in a particular factory and he would have to go to another shop, four
miles away. When he complained, the red-faced girl behind the counter could only tell him miserably
that those were her instructions. All organisations connected with youth, particularly the Young
Communist League (Komsomol), have been instructed to help in the campaign for better recruitment
to service industries. The Komsomol provides a nicely-printed application form, which is given to
anyone asking for a job. But one district head of a distribution organisation claimed that in the last 10
1
Les avantages d'acheter des résumés chez Stuvia:
Qualité garantie par les avis des clients
Les clients de Stuvia ont évalués plus de 700 000 résumés. C'est comme ça que vous savez que vous achetez les meilleurs documents.
L’achat facile et rapide
Vous pouvez payer rapidement avec iDeal, carte de crédit ou Stuvia-crédit pour les résumés. Il n'y a pas d'adhésion nécessaire.
Focus sur l’essentiel
Vos camarades écrivent eux-mêmes les notes d’étude, c’est pourquoi les documents sont toujours fiables et à jour. Cela garantit que vous arrivez rapidement au coeur du matériel.
Foire aux questions
Qu'est-ce que j'obtiens en achetant ce document ?
Vous obtenez un PDF, disponible immédiatement après votre achat. Le document acheté est accessible à tout moment, n'importe où et indéfiniment via votre profil.
Garantie de remboursement : comment ça marche ?
Notre garantie de satisfaction garantit que vous trouverez toujours un document d'étude qui vous convient. Vous remplissez un formulaire et notre équipe du service client s'occupe du reste.
Auprès de qui est-ce que j'achète ce résumé ?
Stuvia est une place de marché. Alors, vous n'achetez donc pas ce document chez nous, mais auprès du vendeur TeflQueen. Stuvia facilite les paiements au vendeur.
Est-ce que j'aurai un abonnement?
Non, vous n'achetez ce résumé que pour $9.57. Vous n'êtes lié à rien après votre achat.
Peut-on faire confiance à Stuvia ?
4.6 étoiles sur Google & Trustpilot (+1000 avis)
77858 résumés ont été vendus ces 30 derniers jours
Fondée en 2010, la référence pour acheter des résumés depuis déjà 14 ans
Récemment vu par vous
