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TCOLE 1080: Questions With Fully Explained Solutions
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TCOLE 1080: Questions With Fully Explained Solutions
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TCOLE 1080: Questions With Fully Explained SolutionsConsistent delivery Right Ans - over the course of a shift ensure that our
pitch, volume, and speed of speech should remain the same
Clear and concise transmission Right Ans - before pressing the PTT button
consider your message and make sure the information is accurate then keep
the message simple
Limiting emotions Right Ans - avoid making the person n the other end of
the transmission feel they are the focus of your feelings
Avoiding voice clipping Right Ans - key, hesitate, speak. stop speaking,
hesitate, release key
Who is the overseer responsible for assigning and monitoring public safety
telecommunicators frequencies? Right Ans - APCO
What would be a result of having your microphone far away from your
mouth? Right Ans - Increased chance of feedback
You receive the following description of an individual apprehended by an
officer: AMJ 605 275 BLK BRO. How would you interpret this description?
Right Ans - Asian, male, juvenile, 6 feet 5 inches, 275 lbs, black hair, brown
eyes
You receive the following description of a vehicle: GRN 09 NISSAN 370Z 2
DOOR FAST1 TX. Given this description, what is the license plate number?
Right Ans - FAST1
What is the basis for the effectiveness of the communication cycle? Right
Ans - Length of time taken for feedback to be received by the initial sender
The person to whom the message is directed is called the receiver or the
__________________. Right Ans - interpreter
The setting in which the communication takes place is referred to as
__________________. Right Ans - context
,Which type of listening forms the basis of the other four types of listening?
Right Ans - Discriminative
The goal of __________________ listening is to be a sympathetic ear without being
required to offer detailed verbal responses. Right Ans - relationship
summarize Right Ans - serves as a means to show you have heard and
understood the caller
short interjections Right Ans - utilized as unobtrusive signals that you are
listening
relevant and clarifying questions Right Ans - when based on the
conversation these questions show you have been listening
reflecting words, thoughts, fellings Right Ans - repeating the callers
communication back to them emphasizing their words
emotional labeling Right Ans - attaching a tentative identifier to the
emotion you hear in the callers voice and words
effective pauses Right Ans - effective response to callers who are engaged
in highly charged emotional outbursts
"I" messages Right Ans - used to tell your caller how their actions are
making you feel when they say or do something
open-ended questions Right Ans - allows us to get the caller talking, bide
for more time, and gain itelligence
Which type of listening is listening for the sake of pure enjoyment? Right
Ans - Appreciative
verbal communication Right Ans - use of oral medium to convey the
message; personal in nature and most effective in person
written communication Right Ans - useful for business communication and
issuing legal instructions; social media is a medium
,nonverbal communication Right Ans - mediums include the human body
and tone of voice; mainly serves to reinforce verbal messages, but can convey
information on its own
visual communication Right Ans - can occasionally replace verbal and
nonverbal communications; charts, graphs, and illustrations are mediums
Select the six Ws. Right Ans - Where, What, When, Who, Why, Weapons
Which of the following help differentiate addresses? Right Ans - All of these
What should you ask of the caller if they are on an in-progress call with you?
Right Ans - Can you remain safely on the line with me?
Which of these pieces of data are included in Basic Reporting Party Data?
Select all that apply. Right Ans - -Name of the caller,
-Caller's home address,
-Caller's home phone number,
-Caller's status as victim, witness, or reporting on behalf of someone,
-Caller's date of birth,
-Callback number if different from the home number
You receive a call from someone in an active attack incident. They tell you that
the suspect has a gun, and you can hear shots in the background. What is the
first question you should ask in order to gain information about the weapon
being used? Right Ans - What type of gun is being used?
The two methods of questioning are __________________ and __________________
questions. Right Ans - open-ended; closed-ended
What is the primary basis for sorting calls? Right Ans - Urgency
What is the range of CAD Priority Levels? Right Ans - Priority 1 to Priority
6
According to APCO's Public Safety Telecommunicator course, __________________
are typically considered the most hazardous calls to which a public safety
officer will respond. Right Ans - family disturbances
, You receive a call, but the caller seems to be hiding something. The possibility
of having a suicidal caller crosses your mind. What is your next step? Right
Ans - Ask them directly if they intend to commit suicide
Which of these are effective responses to a hysterical caller? Select all that
apply. Right Ans - -Use firm, authoritative, calm voice
-State questions, commands, and phrases simply
-Repeat questions, commands, and phrases exactly the same way each time
You receive a call from an elderly person. What is a potential obstacle when
taking a call from an elderly person? Right Ans - Speech or hearing
impairments
What should be your first priority when handling an angry, hostile, or abusive
caller? Right Ans - maintaining professionalism
Medical care that is not an emergency is the definition of __________________.
(4.3.1) Right Ans - non-emergency
What is the first question you should ask a caller when weapons are present?
(4.2.4) Right Ans - What type of weapon is present?
The active listening technique of effective pauses uses __________________ to
encourage callers to continue speaking. (4.1.5) Right Ans - silence
Which of these may result in the unpredictability the behavior of a suspect,
thereby raising the priority of the call? (4.2.5) Right Ans - alcohol and
drugs
If a caller reports the presence of a weapon, the __________________ changes
greatly. (4.2.4) Right Ans - call priority
During a call, asking questions that cannot be answered with a yes or no is
asking __________________. (4.1.5) Right Ans - open-ended questions
The objective of this listening type is to focus on the sounds. (4.1.3) Right
Ans - Discriminative
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