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TCOLE 1080 – Telecommunications: Questions Answered With Expert Insight
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TCOLE 1080 – Telecommunications: Questions Answered With Expert Insight
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TCOLE 1080 – Telecommunications: QuestionsAnswered With Expert Insight
What is the title of Form L1? Right Ans - Appointment of Licensee
The title of Chapter 223 of Title 37 Texas Administrative Code is
__________________. Right Ans - Enforcement
The mission of TCOLE is to establish and enforce standards so the people of
Texas are served by highly __________________ and __________________
telecommunications personnel. Right Ans - trained; ethical
The Commission may suspend a license for violating any provision of Texas
Occupations Code __________________. Right Ans - 1701
Which of the telecommunicator core competencies encompasses emotional
intelligence, customer service, and stress management? Right Ans -
Interpersonal Skills
Which of the following are the reporting responsibilities of a licensee?
A. Any temporary address change
B. Receipt of Honorable Discharge from military service
C. An arrest for a Class C misdemeanor Involving duties of office
D. A permanent agency mailing address Right Ans - An arrest for a Class C
misdemeanor involving duties of office
The license of a licensee found to be non-compliant with continuing education
requirements could be __________________. Right Ans - revoked
An occurrence of damage resulting from an extraordinary natural or man-
made cause is a(n) __________________ Right Ans - Emergency
If evaluation documents measure employee behaviors as they are meant to be
measured in specific categories, these documents would be called
__________________. Right Ans - Valid
The Commission shall issue a license to an applicant who possess: Right
Ans - High school diploma
,A system for controlling and maintaining the desired level of quality in an
existing service is part of this performance standard process. Right Ans -
Quality Control
A law enforcement agency submitting continuing education courses must
have which of the following on file and available to the Commission? Right
Ans - Lesson plans
Failure to report any completed training to the Commission within
__________________ days is a violation of Commission rules. Right Ans - 30
A system for evaluating the current quality of the services provided is part of
this performance standard process. Right Ans - Quality Improvement
Which of the following are trending topics for training in 2019?
A. Critical Incident Training
B. Active Shooter/Attack Situations
C. Mental Health and Wellness
D. All of the above Right Ans - All of the above
The title of Chapter 217 of Title 37 Texas Administrative Code is
__________________. Right Ans - Enrollment, Licensing, Appointment, and
Separation
Dispatchers may receive calls for service by CAD incidents. What does CAD
stand for? Right Ans - Computer Aided Dispatch
Skills Performance Evaluations evaluate each trainee in categories that should
be rooted in which of the following? Right Ans - Job Task Analysis
Form F5 is filed with the Commission in which of the following scenarios?
Right Ans - Officer deciding to leave their current agency
Which of the following are roles at a PSAP? Right Ans - Law Enforcement
Dispatcher
, Actions that are taken to ensure standards and procedures are upheld in
order to deliver services that meet performance requirements are part of this
performance standard process. Right Ans - Quality Assurance
Which of the following is a standardized evaluation guideline to record
observed performance to an established standard during training? Right
Ans - Daily Observation Report
Aside from memorializing those officers who have fallen in the line of duty,
what is the mission of the Texas Peace Officers Memorial? Right Ans -
Source of information concerning line of duty deaths
An applicant seeking a license from the Commission must be a citizen of which
country? Right Ans - United States of America
The title of Chapter 218 of Title 37 Texas Administrative Code is
__________________ Right Ans - Continuing Education
The license of a person who fails to comply with legislative continuing
education requirements may be suspended up to __________________ days for
first-time noncompliance? Right Ans - 90
According to Texas Administrative Code Section 218, telecommunicators will
complete at least 20 hours of continuing education per __________________
year(s). Right Ans - two
A person who receives, processes, and transmits public safety information is
referred to as a __________________ Right Ans - telecommunicator
Which of the following persons processes incoming calls by analyzing,
prioritizing, and disseminating information to aid in the safety of the public
and responders? Right Ans - Public Safety Call Taker
Which of the following is one of the seven core competencies for
telecommunicators? Right Ans - Geography
The telecommunicator should know the importance of __________________, which
is being able to distinguish between the public or private nature of
information. Right Ans - confidentiality
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