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Exam (elaborations)

United States Postal Service Questions and Answers

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United States Postal Service Questions and Answers

Institution
USPS
Module
USPS








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Institution
USPS
Module
USPS

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Uploaded on
April 18, 2025
Number of pages
2
Written in
2024/2025
Type
Exam (elaborations)
Contains
Questions & answers

Subjects

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United States Postal Service Questions
and Answers

Why would you forward articles to the mail recovery center? - ANSWER-The claim
was paid; no appeal was filed; the customers fails to recover the articles

cookie - ANSWER-a package with proper postal and packaging can be mailed by a
customer even if it contains this

How can you ship the mail? - ANSWER-domestic shipping services

domestic mail service included: - ANSWER-first class mail, periodicals, standard
mail, package service, and extra services

domestic shipping services include: - ANSWER-prioty mail express, priority mail,
parcel select standard post, and parcel return service

S.O.L.E.R - ANSWER-squarely face the person, open your posture, lean towards the
sender, maintain eye contact, and relax while attending

the essence of our band - ANSWER-relentless, simple, secure, personal

image factors - ANSWER-personal, professional, and postal

handling challenging customers - ANSWER-remain calm, show respect, show
empathy, listen between the lines

PS Form 1412 - ANSWER-Unit ID section, receipts, stamp accountability,
disbursement, and signature section

special handling - ANSWER-signature services may be combined by this

Which Extra Service can be added to Express mail? - ANSWER-Collect on Delivery

Express Mail - ANSWER-type of mail that will be guaranteed by 12pm/noon the next
day

Form 3849 / Orange Form - ANSWER-an important form

Black Book PO-603 - ANSWER-contains how to's and tips

ELM - ANSWER-Employee and Labor Relations Manual


Domestic Mail Manual - ANSWER-requirements & regulatory information for mailing
within US are contained here

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