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MNO2601 Process design
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Operations managementChapter 9
People in operations
Copyright © 2016, 2013, 2010 Pearson Education, Inc. All Rights Reserved
,Figure 9.1
This chapter examines people in operations
Copyright © 2016, 2013, 2010 Pearson Education, Inc. All Rights Reserved
, Key questions
In Chapter 9 – People in operations – Slack et al. identify the
following key questions…
Why are people so important in operations management?
How do operations managers contribute to human
resource strategy?
How can the operations function be organized?
How do we go about designing jobs?
How are work times allocated?
Copyright © 2016, 2013, 2010 Pearson Education, Inc. All Rights Reserved
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