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MNO2601 People in operations
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Operations managementChapter 2
Operations performance
Copyright © 2016, 2013, 2010 Pearson Education, Inc. All Rights Reserved
,Slack et al.’s model of operations management
Copyright © 2016, 2013, 2010 Pearson Education, Inc. All Rights Reserved
,Key questions
In Chapter 2 – Operations performance – Slack et al. identify
the following key questions…
Why is operations performance vital in any organization?
How is operations performance judged at a societal level?
How is operations performance judged at a strategic level?
How is operations performance judged at an operational
level?
How can operations performance be measured?
How do operations performance objectives trade off against
each other?
Copyright © 2016, 2013, 2010 Pearson Education, Inc. All Rights Reserved
, Three levels of operations performance
Copyright © 2016, 2013, 2010 Pearson Education, Inc. All Rights Reserved
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