M2 Assess own communication and interpersonal skills for a one to one and a group interaction
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Course
Unit 1 - Promoting Quality Care and Communication
Institution
WJEC
strength and weaknesses within both the one to one interaction and the group interaction. providing a reflection of how to successfully run an interaction, as well as explaining how different factors within the interaction can be beneficial or detrimental.
M2- Assess own communication and interpersonal skills for a one-to-one and group
interaction
One-to-one interaction
As a whole, I believe that my one-to-one interactions were successful as I remained confident
throughout. I was able to communicate with the service user and was able to maintain at a
steady pace during conversation, as well as being able to both clearly and efficiently. I used
appropriate body language and used eye contact during conversation to ensure that the service
user felt comfortable and relaxed throughout. I also made sure that the area used was set up
appropriately in a way which would make the service user feel like they are in an environment
which is calm and is seen to be a safe place. The room was set up in an area where there was
no background noises or potential distractions that would affect the communication on the
service user’s behalf. I ensured the room was at a temperature where the service user would
feel comfortable and at ease. These factors were taken into consideration in order to maximise
the communication of the service user by providing comfort in a stable area.
Trying to ensure that I had met the service user’s needs effectively is a factor of the interaction
that I found challenging. Despite this, I still ensured I made an effort to do so in order to show
the service user that they are valued, which resulted in being a success.
Another challenge within this interaction was trying to understand and getting to know the
service user without them feeling overwhelmed by being asked a lot of questions. Due to this, I
tried to ask some questions to the service user in order to gain some key information whilst
observing and ensuring that they are comfortable with what is being asked. By observing how
they are feeling I am able to know how if they are at ease with what they are being asked or if
they are feeling overwhelmed or uncomfortable.
Being able to control the environment was challenging as everyone’s preferences vary. I
thought this because it would be a struggle to change the environment in order to suit the
preference of the service user e.g. If the service user found the room too warm for their liking, it
would be difficult to change this. This is due to not being able to open a door to cool down the
room as it can be viewed as exposing. This is there may be people passing by the room at the
time of the interaction which does not remain confidentiality and can cause distractions that may
make the service user feel uncomfortable.
Throughout the one-to-one interaction, I used many different skills, some of which helped with
the communication more than others. The skills that were successful are:
● Ensuring that I used appropriate facial expressions and eye contact. This is something that
was used in order to make the service user feel like they are being listened to and make
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