These are Exam questions and solutions as well as those that were found in assignments, study guides and practice questions. When you work through these together with explanations in your study guide, you will gain an excellent understanding of concepts, theories, techniques and methods which will ...
1. ----- is the name given to the tool that lists the knowledge, abilities and skills needed
to perform the job satisfactorily.
1. Job analysis
2. Job evaluation
3. Job title
4. Job specification
2. Mark is in charge of employee induction for a large service organization. The
activities he plans for an induction program is more than 12 hours (general overview -
1 hour, main plant/resource tour – 3 hours: lunch with boss - 1 hour, organizational
history- 4 hours; company benefits - 3 hours). What should he do?
1. Save the organizational history portion for another day.
2. Spend less time on company benefits.
3. Don't conduct a tour of the main plant
4. Schedule a 12 hour day.
3. The use of _________ would be the best for an organization that is involved in the
manufacturing of standardized products, where efficiency is crucial to production
costs.
4. The steps that are used in the successful implementation of an Employee assistance
program are:
i. (step 1) identification of troubled employee, (step 2) termination of employment
ii. (step 1) identification of troubled employee, (step 2) employee refuses to seek help; (step
3) employment is terminated
iii. (step 1) identification of troubled employee, (step 2) counseling, (step 3) treatment, (step 4)
treatment unsuccessful, (step 5) employment is terminated
iv. (step 1) identification of troubled employee, (step 2) employee referred to counseling, (step
3) employment is terminated
1. ii and iii
2. i and iv
3. i and ii
4. ii and iv
5. Elena is working through the process that ensures her company will have the right
number of people with the right skills to meet their goals in delivering service and
outputs to their customers. The name of the process Elena is involved in is -----
1. Human resource planning
2. Selection
3. Recruitment
4. Performance appraisal
6. Psychological contract concerns------
1. What employers feel they are entitled to receive, based on the formal employment contract
2. The expectations that emanate from perceived implicit or explicit promises by the employer
3. What employees feel they are entitled to receive, based on the formal employment contract
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