Summary
Summary OBS 220 project management chp 6
- Course
- Institution
- Book
OBS 220 project management chp 6. detailed notes to help better apply the knowledge on application question. notes are made from both slides and textbook
[Show more]
Connected book
Book Title:
Author(s):
- Edition:
- ISBN:
- Edition:
More summaries for
-
OBS 220 project management chp 14
-
OBS 220 project management chp 8
-
OBS 220 Project management chp 7
Seller
Follow
029sabrinadias
Content preview
OBS 220Chapter 6: stakeholder analysis and communication planning
Identifying stakeholders
• After charter is accepted, a good place to start detailed planning is with
understanding who the stakeholders are and how to communicate with them
• Project managers stakeholder responsibility include:
- Understanding the stakeholder
- Building relationships with stakeholders
- Developing a communication plan for dealing with stakeholders
- Multiple users with different – sometimes conflicting – requirements
- May not know what they want
- May not be the actual suer
- Unreasonable request
- Stakeholders other than the users
Find stakeholders
• To understand who stakeholders are is to ask ‘who will use, will be affected by or
could impact the project’
• Identify stakeholders process to determine the people and groups who might impact
or be impacted by some aspect of our project
• Stakeholders include :
- People who work on projects
- Provide people or resources for the project
- Have their routines disrupted by the project
- Monitor regulations, laws and standards of practice at local, country, state and
federal levels
• Stakeholders can be internal or external
Analyze stakeholders
• Stakeholder analysis is a stakeholder identification technique composed of gathering
and evaluating info to determine whose interest should be emphasized throughout
the project
• Prioritization of stakeholders is important as on a project there may be to many
stakeholders to spend a great deal of time with each
• Important not to ignore any stakeholder
• Concentrate on the vital stakeholders
• Stakeholders are prioritized based upon level of:
- Power = ability to get others to do something
- Legitimacy = perception that their actions are appropriate
- Urgency = time sensitivity and legitimacy of claim
• Some organizations use additional criteria such as interest, influence and impact
• Each aspect used can be rated on a simple scale of 1 to 3, with 3 representing the
highest priority
Created by: Sabrina Dias
, • By determining who stakeholders are and what each group wants, project managers
effectively:
- Set clear direction for project planning, negotiating and execution
- Prioritize among competing objectives
- Learn to recognize complex trade-offs and consequences
- Make and facilitate necessary decisions
- Develop a shared sense of risk
- Build a strong relationship with customers
- Lead associates, customers and suppliers with empowering style and principles
- Serve as good stewards of resources of both the parent and customer
• Sponsors are useful in helping to sort out conflicting priorities
Document stakeholders
• Primary output of identify stakeholders process is a stakeholder register
• Stakeholder register = a repository of info regarding all project stakeholders
• Teams use it to develop strategies to either capitalize upon stakeholders support or
to mitigate the impact of their resistance
• Stakeholder register provides input to relationship building with various
stakeholders and helps determine their requirements
Plan stakeholder engagement
Creating stakeholder engagement assessment matric
• Project teams create a stakeholder engagement plan to define how they will
effectively engage stakeholders in planning and performing the project based on the
analysis of the stakeholders needs, wants and impacts
• Primary tool used in this plan is stakeholder engagement assessment matrix
Planning to build relationship with stakeholders
• Project manager normally continues to nurture the relationship even after the
projects completed to increase the chances of securing future project work and to
maintain good will with external stakeholders
• Relationship building activities that lead to respect and trust should be planned and
carried out carefully
• Agile relationships with stakeholders need to be based upon collaboration,
communication and trust
• Relationship building activities are most effective when they are used in the process
of planning a project
• Project relationship building activities:
- Share individual motives
- Encourage open communication
- Jointly establish agenda
- Use shared learning
- Regularly celebrate success
- Share enjoyment of project
- Use appropriate decision-making and problem solving
Created by: Sabrina Dias
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller 029sabrinadias. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $2.85. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75759 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now