100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
Summary DMO OPS 2 - MCDONALD'S CASE COMPANY OVERVIEW $11.15
Add to cart
Quickly navigate to
Preview
  2.  
  3. Hogere Hotelschool Den Haag
  4.  
  5. DMO

Summary

Summary DMO OPS 2 - MCDONALD'S CASE COMPANY OVERVIEW
 2 purchases
  • Course
  • DMO
  • Institution
  • Hogere Hotelschool Den Haag
  • Book
  • Operations Management

Are you trying to cram the never-ending theories and concepts of DMO operations management? With this overview you will surely pass the OPS2 exam! In just 30 pages, everything regarding DIRECT - DESIGN - DELIVER & DEVELOP is applied to McDonald's. Using a clear layout throughout the document preven...

[Show more]

Preview 2 out of 32  pages

Document information

  • No
  • 1-6, 10,11, 13, 17, 18
  • October 18, 2020
  • 32
  • 2020/2021
  • Summary

Subjects

  • dmo
  • ops2
  • hth
  • operations management

Connected book

book image

Book Title:

Author(s):

  • Edition:
  • ISBN:
  • Edition:

Written for

  • Hogere Hotelschool Den Haag
  • International Hotel and Hospitality Management
  • DMO
All documents for this subject (1)

Seller

avatar-seller
efveenstra

Content preview

DMO OPS 2
Case Company Overview




By: Femke Veenstra

, TABLE OF CONTENTS

description of McDonald's..................................................................1
Vision:............................................................................................1
Mission statement:...........................................................................1
Values:...........................................................................................1
Growth Strategy:.............................................................................1
Business Model................................................................................2
Order winners and order qualifiers......................................................3
Hayes & Wheelwright Model...............................................................4
McDonald’s – DIRECT..................................................................5
Transformation processes..................................................................5
High volume....................................................................................6
Medium to high variety......................................................................6
Low variation in demand....................................................................6
High visibility to customers................................................................6
PERFORMANCE OBJECTIVES:........................................................7
All performance objectives are connected. If quality is improved, the
cost is also reduced, thus time is also improved, which in turn leads to
more flexibility............................................................................7
Quality: being RIGHT........................................................................7
reduces costs, increases dependability................................................7
Cost: being PRODUCTIVE..................................................................7
always important..............................................................................7
Speed: being FAST...........................................................................7
reduces inventory and risks...............................................................7
Dependability: being ON TIME............................................................7
saves time and money + gives stability...............................................7
Flexibility: being able to CHANGE........................................................7
speeds up response, saves time, maintains dependability......................7
TRIPLE BOTTOM LINE..................................................................8

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller efveenstra. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $11.15. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

64257 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 15 years now

Start selling

Recently viewed by you

Exam (elaborations) ·

(0)

Testbank Chapter 13. The Spinal Cord and Spinal Nerves 100% correct answers verified

$11.15  2x  sold
  • (0)
Add to cart
Added