Psychologische basisvaardigheden voor gesprek en begeleiding (P0V87A)
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Samenvatting Psychologische basisvaardigheden voor gesprek en begeleiding
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Psychologische basisvaardigheden voor gesprek en begeleiding (P0V87A)
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Katholieke Universiteit Leuven (KU Leuven)
Samenvatting van psychologische basisvaardigheden voor gesprek en begeleiding (P0V87A). Alle te kennen leerstof en eigen nota's zijn in deze samenvatting samengevoegd.
psychologische basisvaardigheden voor gesprek en begeleiding
psychologische basisvaardigheden
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Katholieke Universiteit Leuven (KU Leuven)
Psychologie
Psychologische basisvaardigheden voor gesprek en begeleiding (P0V87A)
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Psychologische basisvaardigheden voor
gesprek en begeleiding
3de bachelor psychologie
OPO: P0V87A
2019-2020
, Psychologische basisvaardigheden
voor gesprek & begeleiding
Inhoudsopgave
HOOFDSTUK 1: LUISTEREN ALS BASISHOUDING.............................................................................................. 5
ESSENTIE VAN COMMUNICATIE ................................................................................................................................... 5
ASPECTEN VAN COMMUNICATIE ................................................................................................................................. 5
LUISTEREN LIJKT GEMAKKELIJK MAAR HET IS NIET SIMPEL ................................................................................................. 6
BASIS-INSTRUMENTARIUM V/D HULPVERLENER ............................................................................................................. 6
Belang van ‘gehoord’ en ‘gezien’ worden ...................................................................................................... 6
COMMUNICATIE VIA WOORDEN EN NON-VERBALE EXPRESSIE ............................................................................................ 6
LUISTEREN/ OBSERVEREN IN HULPVERLENING ................................................................................................................ 6
LUISTEREN DAT PERSOONLIJK GROEIEN & LEREN BEVORDERT ............................................................................................ 7
DIVERSE ASPECTEN VAN LUISTEREN ............................................................................................................................. 8
Voorwaarden tot luisteren ............................................................................................................................. 8
Uiting van aandachtige ingesteldheid............................................................................................................ 8
Elementen van een goede luisterhouding .................................................................................................... 10
Specifieke vaardigheden bij luisteren ........................................................................................................... 10
Gebeuren en affectieve kleur ....................................................................................................................... 10
Metaforen & symbolen ................................................................................................................................ 11
Luisteren in een werkrelatie ......................................................................................................................... 11
Blokkades bij luisteren.................................................................................................................................. 12
SLOTBEDENKINGEN ................................................................................................................................................ 13
, Relatie houding – VA: hoe is communicatie mogelijk?................................................................................. 20
Gespreksmodel (Egan) ................................................................................................................................. 21
VERSCHILLENDE ROLLEN ALS HV ............................................................................................................................... 22
Vertrouwensfiguur ....................................................................................................................................... 22
Mededeelzame detectieve ........................................................................................................................... 22
Docent .......................................................................................................................................................... 23
Coach............................................................................................................................................................ 23
PROBLEEMVERHELDERING ....................................................................................................................................... 23
BENODIGDE VA .................................................................................................................................................... 25
Basishouding: aandacht ............................................................................................................................... 25
Luisteren ....................................................................................................................................................... 25
SELECTIEVE LUISTERVAARDIGHEDEN .......................................................................................................................... 26
Vragen stellen .............................................................................................................................................. 26
Parafraseren................................................................................................................................................. 27
Reflecteren v. gevoel .................................................................................................................................... 27
Concretiseren ............................................................................................................................................... 28
Samenvatten ................................................................................................................................................ 28
HOOFDSTUK 4: VERDIEPENDE VAARDIGHEDEN ............................................................................................ 29
INLEIDING ............................................................................................................................................................ 29
Basisvaardigheden ....................................................................................................................................... 29
Verdiepende vaardigheden .......................................................................................................................... 30
EXPLORATIE-BEVORDENDE VA ................................................................................................................................. 31
Reflectie v/d onderliggende beleving ........................................................................................................... 31
Interpreteren ................................................................................................................................................ 31
Zelfonthulling ............................................................................................................................................... 32
Hier & nu ...................................................................................................................................................... 33
ONTREGELENDE/ UITDAGENDE VAARDIGHEDEN ........................................................................................................... 33
Confronteren ................................................................................................................................................ 33
Directheid ..................................................................................................................................................... 34
HOOFDSTUK 5: TAAKGERICHTE VAARDIGHEDEN & MOEILIJKE CLIËNTSITUATIES .......................................... 35
INLEIDING ............................................................................................................................................................ 35
Wat maakt iemand een goeie hulpverlener? ............................................................................................... 35
TAAKGERICHTE VAARDIGHEDEN ................................................................................................................................ 36
Terugkoppelen v. afspraken ......................................................................................................................... 36
Afronden v. gesprekken................................................................................................................................ 37
MOEILIJKE CLIËNTSITUATIES ..................................................................................................................................... 39
Moeilijke cliënten? ....................................................................................................................................... 39
Moeilijke cliëntsituaties................................................................................................................................ 40
Interpersoonlijke patronen: 8 moeilijke cliënten .......................................................................................... 41
HOOFDSTUK 6: HV ALS PERSOON + BELANG V. REFLECTIE ............................................................................ 43
DE PERSOON V/D HV ............................................................................................................................................. 43
Notie zelfbeeld of zelfbewustzijn .................................................................................................................. 43
Werken met mensen & relaties .................................................................................................................... 44
INLEIDING ............................................................................................................................................................ 44
Keuzedomeinen ............................................................................................................................................ 44
Bepaalde factoren beïnvloeden welke keuzes we maken ............................................................................ 44
Motivatie om dit werk te doen ..................................................................................................................... 45
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, GOED HULPVERLENEN & DE KENMERKEN V/D HV ........................................................................................................ 46
Kenmerken HV .............................................................................................................................................. 46
Ethische principes ......................................................................................................................................... 48
Ethische thema’s voor beginnende HV’s ...................................................................................................... 49
Rode vlag topics ........................................................................................................................................... 49
REFLECTIE ALS BASIS V. PROFESSIONEEL HANDELEN ....................................................................................................... 50
2 componenten v. hulpverlenend handelen ................................................................................................. 50
Wat is hulpverlening?................................................................................................................................... 50
Wat is reflecteren m.b.t hulpverlening? ....................................................................................................... 50
HV worden = een ‘obserververend zelf’ ontwikkelen ................................................................................... 51
Reflectie op jezelf ......................................................................................................................................... 51
Reflectie op de methode .............................................................................................................................. 51
Reflectie: integratie v. 3 aspecten op 3 momenten ...................................................................................... 51
Essentie v/e lerende houding ....................................................................................................................... 52
Leerproces .................................................................................................................................................... 52
Supervisie ..................................................................................................................................................... 52
HOOFDSTUK 7: AAN DE SLAG MET CULTUURVERSCHIL IN DE CONSULTATIEKAMER ...................................... 53
MEER ALGEMENE AANDACHTSPUNTEN VOOR EEN CULTUURSESITEIVE GGZ ........................................................................ 53
1.1 Trainen van deskundigen op het vlak van interculturaliteit ................................................................... 53
1.2 Allochtone medewerkers in ggz-instituties ............................................................................................ 53
1.3 Aanpassen v/h zorgaanbod .................................................................................................................... 53
1.4 De cultuur van de ggz transformeren ..................................................................................................... 54
CULTUURSENSITIEVE VERTALING VAN BASISVA IN HULVERLENING .................................................................................... 55
2.1 Authentieke betrokkenheid .................................................................................................................... 55
2.2 Professionaliteit...................................................................................................................................... 55
2.3 Deskundigheid ........................................................................................................................................ 55
2.4 Eigen interculturele ontwikkeling ........................................................................................................... 56
Vraag in pauze: ............................................................................................................................................ 56
INTERCULTURELE COMMUNICATIE ............................................................................................................................. 57
GEVORDERDE BASISVA INTERCULTUREEL .................................................................................................................... 57
Inzetten van tolken ....................................................................................................................................... 57
Besef dat elke migratiegolf zijn eigen specifieke kwetsbaarheden met zich brengt .................................... 57
Evenwicht zoeken tussen oorsprongsgehechtheid/ integraiegerichtheid .................................................... 59
Enkele verdere aandachtspunten ................................................................................................................. 59
HOOFDSTUK 8: UITKLAREN V/E HULPVRAAG................................................................................................ 60
HOE BEGINT/ WAT IS EEN HULPVRAAG?..................................................................................................................... 60
Hoe begint een hulpvraag? .......................................................................................................................... 60
Verwachtingen worden gekleurd door: ........................................................................................................ 60
Wat te doen bij 1ste contacten? .................................................................................................................... 61
EEN HULPVRAAG ‘UITKLAREN’ DOE JE IN DIALOOG ........................................................................................................ 61
De vraag achter de vraag ............................................................................................................................. 61
Van de feitelijke laag nr een gedeeld perspectief via dialoog ...................................................................... 62
In dialoog een hulpvraag uitklaren .............................................................................................................. 62
HOOFDSTUK 9 & 10: MOTIVERENDE GESPREKSVOERING .............................................................................. 66
INLEIDING ............................................................................................................................................................ 66
Wat werkt er niet om mensen hun gedrag te laten veranderen? ................................................................ 66
Weerstand .................................................................................................................................................... 66
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