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Summary Behaviour Management Organisation
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Summary of 26 pages for the course Behaviour Management Organization at Hanze
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BMO chapter 1Mintzberg’s managerial roles:
- Interpersonal ( ceremonial and symbolic in nature )
Figurehead symbolic head
Leader motivate
Liaison maintains network for favours and information
- Informational ( collecting information )
Monitor receives wide variety of information
Disseminator transmits information to employers
Spokesperson transmits information to outsiders
- Decisional ( making choices )
Entrepreneur searches for opportunities + initiates projects
Disturbance handler responsible for corrective actions while unexpected disturbances
Resource allocator makes/approves organizational decisions
Negotiator representing the organization at major negotiations
Robert Katz’s three essential management skills:
- Technical skills the ability to apply specialized knowledge or expertise
- Human skills the ability to work with, understand and motivate other people, both
individually and in groups
- Conceptual skills the mental ability to analyze and diagnose complex situations
Fred Luthans four managerial activities:
- Traditional management decision making, planning and controlling
- Communication exchanging routine information and processing paperwork
- Human Resource Management motivating, disciplining, managing conflict, staffing and
training
- Networking socializing, politicking and interacting with outsiders
Henry Fayol:
- Planning
- Organizing
- Leading
- Controlling
Organizational behavior:
A field of study that investigates the impact that individuals, groups and structure have on behavior
within organizations, for the purpose of applying such knowledge towards improving an
organizations effectiveness
Psychology:
Science that seeks to measure, explain and sometimes change the behavior of humans and other
animals
Social psychology:
Focuses on peoples influence on one another
Sociology:
Studies people in relation to their social environment or culture
, Anthropology:
The study of societies to learn about human beings and their activities
Dependent variables:
- Productivity
- Absenteeism
- Turnover
- Deviant workplace behavior
- Organizational citizenship behavior (OCB)
- Job satisfaction
Independent variables:
- Individual-level variables
- Group-level variables
- Organization system-level variables
BMO chapter 2
Intellectual abilities:
Abilities needed to perform mental activities
Dimensions of intellectual ability:
- Number aptitude ability to do speedy and accurate arithmetic
- Verbal comprehension ability to understand what is read or heard and the relationship of
words to each other
- Perceptual speed ability to identify visual similarities and differences quickly and
accurately
- Inductive reasoning ability to a logical sequence in a problem and then solve the problem
- Deductive reasoning ability to use logic and assess the implications of an argument
- Spatial visualization ability to image how an object would look if its position in space were
changed
- Memory ability to retain and recall past experiences
Nine basic psychical abilities
Strength factors:
- Dynamic strength ability to exert muscular force repeatedly or continuously over time
- Trunk strength ability to exert muscular strength using the trunk muscles
- Static strength ability to exert force against external objects
- Explosive strength ability to expend a maximum of energy in one or a series of explosive
acts
Flexibility factors:
- Extent flexibility ability to move the trunk and back muscles as far as possible
- Dynamic flexibility ability to make rapid repeated flexing movements
Other factors:
- Body coordination ability to coordinate the simultaneous actions of different parts of the
body
- Balance ability to maintain equilibrium despite forces pulling off balance
- Stamina ability to continue maximum effort requiring prolonged effort over time
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