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Principles of Human Resource Management: Testyour understanding
Chapter 2: HR Roles, History & Future
1) Discuss Ulrich’s HR Roles from a historical perspective.
Dave Ulrich identified four different roles an HR manager must fulfill.
● Strategic Partner:
○ Active Role in Setting Strategic Direction: aligning HR & Business Strategy
○ Examples: Translate corporate strategy into specific, supportive HR practices,
aligning HR processes
● Change Agent:
○ Effecting Transformation & Change: managing transformation & change
○ Examples: Preparing people for change, organizational culture, conflict/problem
resolution
● Employee Champion:
○ Motivated & Competent Personnel: managing employees contribution
○ Examples: Employment involvement & participation, communication & trust,
monitoring work stress & job satisfaction, psychological contract
● Administrative Expert:
○ Process Optimization & Efficiency: Managing the Firm’s HR Infrastructure
○ Examples: Job analysis, recruitment & selection, training & development,
performance appraisal & management
2) How does context influence the prevalence of HR activities?
All HR professionals operate within a certain national & organizational context. The context in
which a firm operates determines the relevance or importance of specific HR roles. For
example, the role of the Employee Champion may be considered more relevant within a
non-profit organization than within a profit organization. In addition, a firm operating within an
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