Marketingmix: 4-6 P’s
- Product
- Prijs
- Plaats
- Promotie
- Proces (dienst)
- Personeel (dienst)
Hoe je waarde van een klant in ruil kan ontvangen: 4 K’s
- Klanttrouw
- Klantretentie
- Klantaandeel
- Klantvermogen
5 concepten om marketingactiviteiten op te baseren: PPVMM
- Productieconcept
- Productconcept
- Verkoopconcept
- Marketingconcept
- Maatschappelijk concept
Kerncompetentie is een combinatie van:
- Kennis
- Vaardigheden
- Structuren
- Technologieën
- Processen
… die het mogelijk maken om producten/ diensten te leveren die geen enkele andere onderneming
op dezelfde manier, op hetzelfde moment kan produceren.
Marketingdoelstelling, geeft resultaat of doel aan dat je wilt bereiken: AOM
- Afzet
- Omzet
Marketingmix vanuit de klant: 4 C’s
- Customer solution (Product)
- Customer cost (Prijs)
- Convenience (Plaats)
- Communication (Promotie)
Wanneer de 4 P’s een randvoorwaarde zijn: 3 R-en
- Relatie
- Reputatie
- Ruil
Meso-omgeving: ABCDE
- Afnemers
- Bedrijfstak
- Concurrenten en leveranciers
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