A well-written piece where it will be explaining how employee performance can be measured and managed, the results from measuring and managing performance inform employee development and then will access the importance of measuring and managing employee performance at work using Iceland as an exa...
Unit 16
P5, M3 and D2
Human Resources
In this assignment, I will be explaining how employee performance can be measured and managed, I
will explain the results from measuring and managing performance inform employee development
and then I will access the importance of measuring and managing employee performance at work.
The organisation that I have chosen to discuss about for the purpose of this task is Iceland.
P5.
Measuring employee performance
Employee performance are basically the job related activities expected of a worker and how well
those activities were executed. Many business personnel directors assess the employee
performance of each staff member on an annual or quarterly basis in order to help them identify
suggested areas for improvement.
There are many influences which has an effect on the employee performance and these are the
working condition, motivation, wellbeing, stress and personal issue. If the working condition of the
workplace is good this will have a great effect on the employee so they will know that the working
condition is safe and protected and this will enable them to work better with full attention and
passion, whereas if the working condition is not good this will have a great effect on their work ethic
as this will slow down the workers due to the unsafe working conditions. Another influence is
motivation and this has a great effect on the employee because if the manager or a boss motivate
their employees with incentives, feedback or any other good factors this will allow them to work
much more hard in order to increase the product and quality rate, whereas if the motivation is not
there in the employee this will slow down the process of the business. Lastly personal issue is a great
influence on the employee performance because if an employee has experienced something terrible
at home, he/she may not achieve to work at the optimal level at the workplace due to the issues at
home.
Measuring and managing employee performance
Organisations like Iceland can find out how hard employees are working if they measure their
performance. Performance measurement is an on-going activity for all managers.
Employee performance can be measured in many ways.
There are two types of performance indicators, qualitative and quantitative; - qualitative
performance indicators are indicators that are written such as feedback reports e.g. customer
reviews. However, quantitative performance indicators are indicators that are written in numbers,
these consist of graphs, spread sheets and pie charts. An example of quantitative is that you can give
points for different categories for price/ time.
Sales targets
Iceland is a supermarket chain which retails its main products, groceries. So its main objective is to
make as much profit as possible by selling their products. Iceland will want to employ staffs that are
hardworking and willing to contribute to the profit making of the business. Iceland will want to
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