Summary
Summary Chapter 1 Operations Management
- Course
- Institution
- Book
A good summary of chapter 1 based on the book Operations Management by Slack.
[Show more]
Connected book
Book Title:
Author(s):
- Edition:
- ISBN:
- Edition:
More summaries for
-
Operations Management for IBA
-
Samenvatting voor Business Operations and Processes (BOP) UvA
-
Samenvatting Operations Management
Seller
Follow
annikaterborg
Content preview
Chapter 1 Operations ManagementWhat is operations management?
Operations management is the activity of managing the resources that create and deliver services
and products.
All organizations have ‘operations’ that produce some mix of services and products.
Operations managers are the people who have particular responsibility for managing some, or all, of
the resources that make up the operations function.
Operations in the organization
The operations function is one of the three core functions of any organization. These are:
1. The marketing (including sales) function – which is responsible for communicating the
organization’s services and products to its markets in order to generate customer requests;
2. The product/service development function – which is responsible for coming up with new
and modified services and products in order to generate future customer requests;
3. The operations function – which is responsible for the creation and delivery of services and
products based on customer requests.
In addition, there are the support functions which enable the core functions to operate effectively.
Operations managers need to co-operate with other functions to ensure effective organizational
performance.
, Why is operations management important in all types of organization?
The economic sector of an operation is less important in determining how it should be managed
than its intrinsic characteristics.
Operations management in five different organizations:
1. Automobile assembly factory: operations management uses machines to effectively
assemble products that satisfy current customer demands.
2. Physician (general practitioner): operations management uses knowledge to effectively
diagnose conditions in order to treat real and perceived patient concerns.
3. Management consultant: operations management uses people to effectively create the
services that will address current and potential client needs.
4. Disaster relief charity: operations management uses ours and our partners’ resources to
speedily provide the supplies and services that relieve community suffering.
5. Advertising agency: operations management uses our staff’s knowledge and experience to
creatively present ideas that delight clients and address their real needs.
Operations management uses ‘resources to appropriately create outputs that fulfil defined market
requirements’.
Operations management in the smaller organization
Operations management is just as important in small organizations as it is in large ones. Irrespective
of their size, all companies need to create and deliver their service and products efficiently and
effectively.
Operations management in not-for-profit organizations
Managing the operations in an animal welfare charity, hospital, research organization or government
department is essentially the same as in commercial organizations. However, the strategic objectives
of not-for-profit organizations may be more complex and involve a mixture of political, economic,
social or environmental objectives.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller annikaterborg. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $3.80. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
62491 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now