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BTEC Travel and Tourism Level 3- Unit Four- Customer Service in Travel and Tourism $8.49   Add to cart

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BTEC Travel and Tourism Level 3- Unit Four- Customer Service in Travel and Tourism

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Unit 4- All my work is 100% EVed and IVed- I cannot find D1. P1 P2, M1, D1 P3 Role Play- P4, M2, P5, M3, D2 I have attached tips for D1 as I cannot find it. I have attached all the relevant information to achieve Distinction in the role play. Just read the script to achieve this grade.

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  • January 11, 2021
  • 15
  • 2019/2020
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BTEC National Diploma in Travel and Tourism



Unit Four
Customer Service in Travel and Tourism




Your Name

, Your Name
BTEC National Diploma in Travel and Tourism Level 3

Contents
Page 2-7 P1- Explain the importance of providing excellent customer service
in travel and tourism organisations.

Page 8- P2- Describe customer service provision in travel and tourism
organisations to meet the individual needs of different types of
customers.

M1- Assess how customer service provision meets specific customer
needs in travel and tourism organisations.

D1- Make recommendations for how a travel and tourism
organisation can improve its customer service provision to meet
specific customer needs.

Page P3- Describe the customer service skills required to meet customer
needs in travel and tourism contexts.



Role Play and Separate Document

P4- Demonstrate customer service skills in travel and tourism situations.

M2- Deal independently with customers in travel and tourism situations.

P5- Demonstrate selling skills in a travel and tourism situation.

M3- Demonstrate effective selling skills in a travel and tourism situation.

D2- Demonstrate good product knowledge, customer service and selling skills to provide
a consistently high standard of customer service in different situations.




P1- Explain the importance of providing excellent customer service in travel and tourism
organisations.


1

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