BTEC Travel and Tourism Level 3- Unit Four- Customer Service in Travel and Tourism
31 views 0 purchase
Course
Unit 4 - Customer Service in Travel and Tourism
Institution
PEARSON (PEARSON)
Unit 4- All my work is 100% EVed and IVed- I cannot find D1.
P1
P2, M1, D1
P3
Role Play- P4, M2, P5, M3, D2
I have attached tips for D1 as I cannot find it. I have attached all the relevant information to achieve Distinction in the role play. Just read the script to achieve this grade.
, Your Name
BTEC National Diploma in Travel and Tourism Level 3
Contents
Page 2-7 P1- Explain the importance of providing excellent customer service
in travel and tourism organisations.
Page 8- P2- Describe customer service provision in travel and tourism
organisations to meet the individual needs of different types of
customers.
M1- Assess how customer service provision meets specific customer
needs in travel and tourism organisations.
D1- Make recommendations for how a travel and tourism
organisation can improve its customer service provision to meet
specific customer needs.
Page P3- Describe the customer service skills required to meet customer
needs in travel and tourism contexts.
Role Play and Separate Document
P4- Demonstrate customer service skills in travel and tourism situations.
M2- Deal independently with customers in travel and tourism situations.
P5- Demonstrate selling skills in a travel and tourism situation.
M3- Demonstrate effective selling skills in a travel and tourism situation.
D2- Demonstrate good product knowledge, customer service and selling skills to provide
a consistently high standard of customer service in different situations.
P1- Explain the importance of providing excellent customer service in travel and tourism
organisations.
1
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller francescamackenzie. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $8.49. You're not tied to anything after your purchase.
