BTEC Travel and Tourism Level 3- Unit Four- Customer Service in Travel and Tourism
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Course
Unit 4 - Customer Service in Travel and Tourism
Institution
PEARSON (PEARSON)
Unit 4- All my work is 100% EVed and IVed- I cannot find D1.
P1
P2, M1, D1
P3
Role Play- P4, M2, P5, M3, D2
I have attached tips for D1 as I cannot find it. I have attached all the relevant information to achieve Distinction in the role play. Just read the script to achieve this grade. I ha...
Unit Four Role
Play
Customer Service in Travel and Tourism
Your Name
,Your Name
BTEC National Diploma in Travel and Tourism Level 3
Contents
Role Play and P4- Demonstrate customer service skills in travel and tourism
situations.
Page 2-29 P5- Demonstrate selling skills in a travel and tourism situation.
M2- Deal independently with customers in travel and tourism
situations.
M3- Demonstrate effective selling skills in a travel and tourism
situation.
D2- Demonstrate good product knowledge, customer service and
selling skills to provide a consistently high standard of customer
service in different situations.
1
, Your Name
BTEC National Diploma in Travel and Tourism Level 3
AMERICA
ITINERARY
Mrs Bailey Bond and
Mr Aaron Bond
April 2020
2
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