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Summary of Supply Chain Management for Pre-master_325226-B-6
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Supply Chain Management - 30B210-B-6 - FULL course summary - Minor/elective - Tilburg University
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Inhoudsopgave1 Wat is SCO.................................................................................................................................................. 3
Definitie.................................................................................................................................................................3
Basisconcepten......................................................................................................................................................3
Strategische rol van SCO.......................................................................................................................................3
2 Duurzame bedrijfsstrategie......................................................................................................................... 3
Tripple bottom line................................................................................................................................................3
Environmental stewardship (planet)................................................................................................................3
Economic prosperity (profit)............................................................................................................................3
Social responsibility (people)............................................................................................................................4
H13 Duurzaam inkopen.........................................................................................................................................4
Inkopen met oog voor milieu...........................................................................................................................4
De uitdagingen van duurzaam ondernemen........................................................................................................4
Uitdagingen rondom TBL en win-win...............................................................................................................4
Ecologisch plafond............................................................................................................................................4
Sociale bodem..................................................................................................................................................4
Definitie............................................................................................................................................................5
Voorbeelden uit de praktijk...................................................................................................................................5
Duurzaamheidsproblemen...............................................................................................................................5
4 Strategische capaciteit management........................................................................................................... 5
Economies of scale................................................................................................................................................5
Capacity focus...................................................................................................................................................5
Capacity flexibility.............................................................................................................................................5
Supply chain inrichting..........................................................................................................................................5
Fysieke functie..................................................................................................................................................5
Markt-mediërende functie...............................................................................................................................6
Vraagkant supply chain........................................................................................................................................6
Functionele producten.....................................................................................................................................6
Innovatieve producten.....................................................................................................................................6
Aanbodkant supply chain......................................................................................................................................6
Bij stabiele aanbodkant....................................................................................................................................6
Bij veranderende aanbodkant..........................................................................................................................6
6 Processen................................................................................................................................................... 6
Productie processen.........................................................................................................................................6
Soorten productieprocessen..................................................................................................................................7
Lay-out type......................................................................................................................................................7
Klantorder ontkoppelpunt (KOOP)........................................................................................................................7
Vijf types KOOP.................................................................................................................................................8
Little’s law.........................................................................................................................................................8
Efficiency...........................................................................................................................................................8
7 Processen in dienstverlenende sector & wachtrijtheorie..............................................................................9
Producten versus diensten....................................................................................................................................9
Service package.....................................................................................................................................................9
, Service-system design matrix................................................................................................................................9
Goederen-diensten continuüm (goods-services continuum)...........................................................................9
Capaciteit, wachten en ontwerpen van processen........................................................................................10
Wachten meenemen in procesontwerp........................................................................................................10
Wachtrijtheorie...................................................................................................................................................10
Geschiedenis...................................................................................................................................................10
Variabiliteit als “boosdoener”........................................................................................................................10
Wachtrijtheorie componenten.......................................................................................................................10
Twee wachtrijsystemen......................................................................................................................................11
Notatie............................................................................................................................................................11
Prestatiematen...............................................................................................................................................11
Formules.........................................................................................................................................................12
Werkwijze wachtrijopgave.............................................................................................................................12
10 Kwaliteitsmanagement en Six sigma........................................................................................................ 12
Kwaliteitsmanagement.......................................................................................................................................12
Methoden beschikbaar voor procesverbetereing..........................................................................................12
Kwaliteitsdimensies........................................................................................................................................13
Six Sigma.........................................................................................................................................................13
Statistische procescontrole (statistical quality control).................................................................................14
Procesbeheersingsdiagrammen (control charts)...........................................................................................14
12 Lean supply chains.................................................................................................................................. 14
Lean.....................................................................................................................................................................14
Waardestroom (value stream).......................................................................................................................15
Lean concepten..............................................................................................................................................15
Lean toolset....................................................................................................................................................16
13 Bullwhip en Global sourcing.................................................................................................................... 16
Inkoop.................................................................................................................................................................16
Sourcing/purchasing...........................................................................................................................................16
Total cost of ownership (TCO).............................................................................................................................17
Acquisition costs.............................................................................................................................................17
Ownership costs.............................................................................................................................................17
Post-ownership costs.....................................................................................................................................17
Bullwhip effect....................................................................................................................................................17
Oorzaken.........................................................................................................................................................17
Gevolgen.........................................................................................................................................................18
Oplossingsrichting..........................................................................................................................................18
14 Locatie, logistiek en distributie................................................................................................................ 18
Transport manieren............................................................................................................................................18
Warenhuis inrichting......................................................................................................................................18
Locatie bepaling..................................................................................................................................................19
Factor rating methode....................................................................................................................................19
Kosten-volume methode................................................................................................................................19
Centroid methode..........................................................................................................................................19
Uitbesteden of integreren...................................................................................................................................19
Integreren.......................................................................................................................................................20
Uitbesteden of integreren?............................................................................................................................20
, 1 Wat is SCO
Definitie
Supply Chain operations is het ontwerpen, aansturen en verbeteren van de systemen die primaire
producten en diensten van een bedrijf vervaardigen.
Er is een verschil tussen Supply chain management en operations management.
Operations refereert naar de productie- en serviceprocessen die worden gebruikt om middelen die een
bedrijf tot zijn beschikking heeft, om te zetten in producten die door de klant worden gewenst. Er zijn
diensten en goederen, de diensten zijn ontastbaar en de goederen zijn fysiek dus wel tastbaar.
Supply chain verwijst naar processen die informatie en materiaal van en naar de productie- en
serviceprocessen van het bedrijf verplaatsen. Deze omvatten de logistieke processen die het product
fysiek verplaatsen en ook de opslag- en opslagprocessen die producten positioneren voor snelle
levering aan de klant.
Basisconcepten
Operations & Supply Chain Processes zijn een groep
activiteiten die input transformeren in output. Het is
een groep activiteiten die waarde toevoegen voor de
klant.
1. Sourcing: het selecteren en beoordelen van
leveranciers. Ook relatie -en contractbeheer vallen
hieronder.
2. Delivering: het aansturen van transport en opslag,
eigen vervoer of logistiek dienstverlener en
informatiemanagement
3. Returning: klantenservice en andere after slaes ondersteuning. Terugnemen van producten, defecten
of te veel aan producten.
4. Planning: processen die nodig zijn om operations en de supply chain aan te sturen.
Strategisch: welke lange-termijn doelstellingen streeft het bedrijf naar
Tactisch: wat is de totale capaciteit van alle fabrieken en hoe verhoudt dit zich met totale vraag
Operationeel: hoe laat moet onderdeel Y bij machine X aankomen om de order deadline te halen?
Strategische rol van SCO
Een bedrijf gaat opzoek naar concurrentievoordeel. Door middel van doelstellingen,
beleidsmaatregelingen en beslissingen zal de operationele effectiviteit verbeterd worden. Deze is
gericht op alle bedrijfsprocessen die producten of diensten vervaardigen. Dit moet aansluiten bij de
bedrijfsstrategie, die bestaat uit de financiële, commerciële en operations strategie.
De prestatiedoelstellingen bestaan uit: kosten, kwaliteit, leversnelheid, leverbetrouwbaarheid en
flexibiliteit.
2 Duurzame bedrijfsstrategie
Tripple bottom line
Environmental stewardship (planet)
- Proactieve opstelling van organisatie ten aanzien van klimaat en milieu
Economic prosperity (profit)
- Het scheppen van economische waarde, zorgen voor stabiele financiële basis van organisatie,
en creëren van welvaart die verder gaat dan bedrijf.
Aandeelhouders (shareholders): individuen of bedrijven die een of meer aandelen van het bedrijf
hebben.
Belanghebbenden (stakeholders); individuen of bedrijven die (direct of indirect) beïnvloed worden
door activiteiten van het bedrijf.
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